Frances Nieto Smoak
Summerville
Summary
Dedicated Certified Medical Assistant with extensive experience at Tidewater Doctors, excelling in patient-focused care and clinical documentation. Proven ability to enhance clinic efficiency through meticulous EMR management and compassionate communication. Skilled in immunization administration and vital sign monitoring, ensuring optimal patient outcomes while maintaining professionalism and HIPAA compliance.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Tidewater Doctors
04.2025 - 01.2026
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Initiated Prior Authorizations
- Perform ECG, ABI, vision, hearing, testing
- Administered vaccines
- Maintained accurate medical records, ensuring compliance with regulations.
- Managed inventory of medical supplies, optimizing resource availability.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted vital sign assessments, ensuring prompt and precise documentation for physician review.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Medical Assistant
Charleston ENT
12.2024 - 03.2025
- Supported physicians during examinations, contributing to quality patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Certified Medical Assistant
Palmetto Primary Care
04.2022 - 12.2024
- Assisted in patient intake and triage processes, enhancing workflow efficiency.
- Administered vaccinations and performed basic laboratory tests under supervision.
- Collaborated with healthcare team members to streamline communication and patient support.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Customer Service Cashier
Publix Grocery Store
11.2016 - 11.2021
- Processed customer transactions efficiently using POS system
- Assisted customers with product inquiries and problem resolution
- Maintained clean and organized checkout area to enhance customer experience
- Trained new cashiers on operational procedures and customer service standards
- Collaborated with team members to optimize checkout workflows during peak hours
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
Covid Tester
Medix Staffing
08.2020 - 04.2021
- Implemented automated testing tools to enhance test coverage and reduce manual effort.
- Analyzed test results to provide actionable insights for product improvement initiatives.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Maintained a sanitized and disinfected work area
- Followed standard operating procedures for inspections and tests.
- followed and implemented all safety protocols including the use of PPE during testing
Education
Associate Degree in Medical Assisting - Medical Assisting
Trident Technical College
Charleston, South Carolina, SC05-2008
Skills
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Reliable team player
- Compassionate
- Professionalism and ethics
- Immunization administration
- Maintaining confidentiality
- Simple dressings
Timeline
Medical Assistant
Tidewater Doctors
04.2025 - 01.2026
Certified Medical Assistant
Charleston ENT
12.2024 - 03.2025
Certified Medical Assistant
Palmetto Primary Care
04.2022 - 12.2024
Covid Tester
Medix Staffing
08.2020 - 04.2021
Customer Service Cashier
Publix Grocery Store
11.2016 - 11.2021
Associate Degree in Medical Assisting - Medical Assisting
Trident Technical College