Frances Nolan
Peoria,Arizona
Summary
Reliable employee seeking Travel position. Offering excellent communication and good judgment. Experienced Travel Consultant with over 39 years of experience in The cruise and travel industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
25
25
years of professional experience
Work History
Outside Travel Consultant
CRUISE HOLIDAYS OF WOODINVILLE
Woodinville, WA
01.1998 - Current
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Completed accurate reservations for business travelers at point of sale.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
Education
Master of Arts - Family And Community Services
University of Utah
Salt Lake City, UT06.1969
Skills
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Active Listening
- Organization and Time Management
- Decision-Making
- Critical Thinking
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Self-Motivated
Timeline
Outside Travel Consultant
CRUISE HOLIDAYS OF WOODINVILLE
01.1998 - Current
Master of Arts - Family And Community Services
University of Utah
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