Frances Olsen
Barre,VT
Summary
Experienced Office Manager with strength in managing multiple projects simultaneously. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments.
Overview
39
39
years of professional experience
Work History
Office Manager
Ray's Auto Body, Inc
327 US RT 2 Waterbury, VT 05676
04.1994 - 05.2023
- Performed general office duties, including answering multi-line phones. greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Maintained office inventory by ordering supplies in a timely manner.
- Maintained computer and physical filing systems.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pharmacy Technician
CVScaremark
09.1984 - 06.1993
- Assisted the pharmacist with filling prescriptions customers daily.
- Processed incoming drug orders.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Worked as trainer for new hired technician throughout the greater Boston and Worcester area
Education
High School Diploma - undefined
Hopkinton High School
Hopkinton, MA1976
Skills
- Excellent multi-tasking ability
- Scheduling
- Deadline driven
- Friendly nature
- Teamwork and collaboration
- Customer service
Affiliations
- Serve on the Board of Directors for Golden Huggs Rescue. a small non-profit dog rescue. I work as the Fundraising Coordinator and a foster.
Timeline
Office Manager
Ray's Auto Body, Inc
04.1994 - 05.2023
Pharmacy Technician
CVScaremark
09.1984 - 06.1993
High School Diploma - undefined
Hopkinton High School