Frances Olsen
Barre,VT
Summary
Experienced Office Manager with strength in managing multiple projects simultaneously. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments.
Overview
39
39
years of professional experience
Work History
Office Manager
Ray's Auto Body, Inc
04.1994 - 05.2023
- Performed general office duties, including answering multi-line phones. greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Maintained office inventory by ordering supplies in a timely manner.
- Maintained computer and physical filing systems.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pharmacy Technician
CVScaremark
09.1984 - 06.1993
- Assisted the pharmacist with filling prescriptions customers daily.
- Processed incoming drug orders.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Worked as trainer for new hired technician throughout the greater Boston and Worcester area
Education
High School Diploma - undefined
Hopkinton High School
Hopkinton, MA1976
Skills
- Excellent multi-tasking ability
- Scheduling
- Deadline driven
- Friendly nature
- Teamwork and collaboration
- Customer service
Affiliations
- Serve on the Board of Directors for Golden Huggs Rescue. a small non-profit dog rescue. I work as the Fundraising Coordinator and a foster.
Timeline
Office Manager
Ray's Auto Body, Inc
04.1994 - 05.2023
Pharmacy Technician
CVScaremark
09.1984 - 06.1993
High School Diploma - undefined
Hopkinton High School
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