- Reading
- Learning new cooking techniques and expanding my culinary skills
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in [activity] for overall physical and mental well-being
- Fundraising Events
- Youth Development Programs
- Dancing
- Watching Movies and TV Shows
- Getting involved in local advocacy groups to promote positive change in the community
- Cooking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Regularly practice mindfulness and meditation for overall wellness
- Fashion
- Dance
- Participating in fundraising events to support local charities, schools, or community projects
- Personal Development and Self-Improvement
- Music
Frances Parker
Annapolis,MD
Summary
Detail-oriented childcare aide and camp assistant with over 10 years of experience in after-school programs and event coordination within the education and recreation sectors. Proven ability to foster positive relationships with children and parents, ensuring safety and well-being while promoting an inclusive environment. Expertise in classroom management, organizational strategies, and conflict resolution, complemented by strong professional office skills and a commitment to exceptional customer service. Authorized to work in the US for any employer, bringing extensive knowledge and dedication to enhancing the educational experience for all participants.
Overview
23
23
years of professional experience
1
1
Certification
Work History
After Care Childcare Aide & Camp Assistant- Department Parks & Recreation
City of Annapolis-Annapolis, MD
06.2015 - 07.2025
- Responsibilities
- After School Childcare monitoring
- Substitute Camp Director for directors off or on vacation
- Accomplishments
- Maintained open communication with parents regarding their child's daily activities, progress concerns and issues
- Established relationships, trust and confidence of parents
- Unique assistance for after school activities
- Valuable assistance for other Camp directors by dependability
- Skills Used
- All of my professional skills including customer service, mentoring, organizational and special events assistance
- Supervised and cared for children, ensuring their safety and well-being at all times
- Established positive relationships with children by providing individual attention, support, and encouragement
- Managed behavior effectively using positive reinforcement techniques to encourage appropriate conduct
- Collaborated with other childcare staff members to ensure smooth operation of daily routines and transitions between activities
- Attended staff meetings, training sessions, workshops to stay updated on best practices in childcare education and safety procedures
- Implemented strategies for conflict resolution among children while promoting empathy, cooperation, and problem-solving skills
- Supported the inclusion of diverse learners by adapting activities based on individual needs and abilities
Receptionist/Office Assistant
HCAT-Anne Arundel Community College-Glen Burnie, MD
10.2002 - 09.2012
- Receptionist/Concierge/ Office Assistant-HCAT Institute- College, Glen Burnie, Maryland.
- Front Desk Reception, basic office practices, administrative assistance and clerical support, telephone coordination, public relations, customer service, student and faculty assistance, special events and college activities.
- Caterer/Event Coordinator- Occasions by Fran, Annapolis, Maryland
- Plan, coordinate special events, including set-up, preparation of food and beverage for banquets, luncheons, formal and informal dinners, dinner dances, parties, receptions, fund raisers and reunions for 100-200 guests.
- Events Planner/ Conference Coordinator- Most Worshipful Prince Hall Grand Lodge/ Myra Grand Chapter, Baltimore, Maryland
- Planned, coordinated, organized and presided at 4-7 day conferences.
- Organized motivational workshops, meetings, seminars; plan, coordinate and organize banquets, parties, luncheons and dinners.
- Negotiate for meeting and event requirements; including meeting space, catering, vendors, speakers, hotel accommodations and transportation.
- Claims Manager- American Security & Gadudah Relocation Systems, Annapolis, Maryland
- Maintained accurate records of daily transactions and service requests to ensure efficiency.
- Addressed customer inquiries promptly, providing information about college programs and services.
- Assisted in training new staff on customer service protocols and office procedures.
- Developed and maintained positive relationships with students, faculty, and external partners.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported event planning by organizing logistics for workshops and community outreach programs.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Edited documents to keep company materials free of grammar errors.
- Responsible for management and reduction of all damage claims, training, workshops and quality control.
- Receptionist/Administrative Assistant- Today's Staffing, Annapolis, Maryland
- Temporary Receptionist/Office Support- provided front desk reception and clerical office support for more than 30 businesses in Anne Arundel County.
Education
Intermediate Certificate - Business
Suddath Relocation Systems
Annapolis, MD07.2025
Certificate - Business
Anne Arundel Community College
Certificate - MSDE Division of Early Childhood Certificates
Maryland State Department of Education
Graduate Certificate - Management, Culinary Arts
Anne Arundel Community College
Glen Burnie, MD09.2012
Skills
- Extensive customer support experience
- Document creation
- Proficient in customer service
- Collaboration with major clients
- Assistance for non-technical users
- User instruction
- Skilled in handling inbound and outbound calls
- Youth engagement experience
- Direct customer interaction
- Customer support via phone
- Enhanced customer support efficiency
- Experienced with Microsoft Dynamics 365 applications
- Efficient handling of product returns
- Guest service experience in hospitality
- Telecommunications support background
- Experienced with Microsoft Office applications
- Mobile messaging support services
- Experience in non-profit client assistance
- Issue resolution escalation
- Customer engagement via live chat
- Team leadership in customer support
- Presenting product specifications
- Order coordination
- Collaborative customer support
- Proficient in student engagement strategies
- Customer service expertise in telecommunications
- Childcare expertise
- Employee service assistance
- Customer support in education
- Effective organizational skills
- Experience in small business customer relations
- Order-related communication
- Email communication for customer assistance
- Student engagement strategies
- Coordinating customer transactions
- Individualized customer assistance
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- Toastmasters
- Freemason
Certification
- Dale Carnegie Human Relations Certificate/ Public Speaking Award
- Past President Honors
- Business Support Specialist Certificate
- Driver's License
- Various Childcare Classes Certificates
- Queen Esther Community Service Award
- Claims Management and Relocation Completion Certificates
Interests
Dale Carnegie Human relations/ Public Speaking
Human Relations and Public Speaking
Timeline
After Care Childcare Aide & Camp Assistant- Department Parks & Recreation
City of Annapolis-Annapolis, MD
06.2015 - 07.2025
Receptionist/Office Assistant
HCAT-Anne Arundel Community College-Glen Burnie, MD
10.2002 - 09.2012
Certificate - MSDE Division of Early Childhood Certificates
Maryland State Department of Education
Intermediate Certificate - Business
Suddath Relocation Systems
Certificate - Business
Anne Arundel Community College
Graduate Certificate - Management, Culinary Arts
Anne Arundel Community College