Frances Patterson-McLain
Spanish Fork,UT
Summary
Dynamic Assistant Store Manager with expertise in inventory management, staff scheduling, and customer service training. Committed to enhancing customer satisfaction and ensuring safety compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Autozone
Santaquin, Utah
02.2022 - 03.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and product knowledge.
- Oversaw inventory management and restocking procedures to maintain stock levels.
- Ensured compliance with safety standards and company policies during operations.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Coordinated promotional displays and merchandise placement for optimal visibility.
- Monitored sales transactions to ensure accurate cash handling practices.
- Collaborated with team members to improve store efficiency and workflow processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained a safe working environment by enforcing safety regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Motel Manager
Motel 6
Lehi, Utah
03.2011 - 08.2018
- Managed daily operations of motel, ensuring smooth guest experiences.
- Supervised staff, providing training and support for service excellence.
- Coordinated maintenance and housekeeping to uphold property standards.
- Developed schedules for staff to optimize operational efficiency.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Implemented marketing strategies to enhance motel visibility in local area.
- Monitored inventory levels, ordering supplies as needed for smooth operation.
- Maintained financial records, overseeing budgeting and expense management.
- Managed accounts receivable functions such as invoicing customers and collecting payments due.
- Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
- Maintained inventory levels for supplies needed in the motel operations.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Maintained relationships with local businesses to promote cooperative advertising opportunities.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Performed daily cash reconciliations in accordance with established accounting procedures.
- Supervised staff, including hiring, training and scheduling of employees.
- Prepared reports on occupancy rates, revenues and expenses for management review.
- Created pricing strategies designed to maximize profits while maintaining competitive room rates.
- Monitored the performance of all motel departments to ensure quality service.
- Analyzed financial statements to identify areas needing cost reductions or increased revenue generation.
- Developed and implemented policies and procedures to ensure customer satisfaction.
- Reviewed invoices from vendors for accuracy before authorizing payment.
- Ensured compliance with local health codes by conducting periodic inspections.
- Conducted performance reviews for staff members on an annual basis.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Made recommendations for salary and wage increases based on performance reviews.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Negotiated rates with corporate entities related to extended stay contracts.
Education
Travel & Tourism - All Things in Tourism
Pacific Travel & Tourism
Santa Ana, CA08-1987
High School Diploma -
Norwalk High
Norwalk, CA06-1986
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Customer service training
- Safety compliance
- Staff scheduling
Certification
General Manager certification
Accomplishments
Top Sales Performance
Timeline
Assistant Store Manager
Autozone
02.2022 - 03.2025
Motel Manager
Motel 6
03.2011 - 08.2018
Travel & Tourism - All Things in Tourism
Pacific Travel & Tourism
High School Diploma -
Norwalk High