Frances Poole
work from home customer service
Winter Haven,FL
Summary
over the years of my employment journey, I have worked in a nursing field. I had CNA licenses went back to the board and challenge it for my phlebotomy EKG license I am currently working on getting my CNA licenses back up to date I worked as a CNA for 20 years and I haven't got a chance to work on my phlebotomy licenses but I keep them updated. I would like to work on them soon I love to grow and learn new things. I have a year in working as a appointment scheduler prior jobs I think I have at least 26 years of customer service experience I'm eager to learn and grow and on more skills. Organized App ointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service. Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Bond Clinic P.A
Winter Haven, FL
05.2022 - 08.2024
- Verified insurance status through computer systems, contacting insurance company if necessary before converting clients to cash payment.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
A medical appointment screener
Bio life plasma center
Macon, GA
04.2022 - 05.2022
- Conducted preliminary health screenings of patients including iron levels, blood pressure, and weight
Housekeeper / On-Call Nurses Assistant
Home Instead Senior Care
Winter Haven, FL
05.2017 - 08.2018
- Responsible for collecting and washing linens, along with residents' laundry.
- Addressing new linens and folding residents' laundry.
- Maintaining properly cleaned floors in residents' rooms, as well as the laundry center.
- Providing on-call assistance for those who were unable to make it.
CNA/ Hospice Aide
Good Shephard Hospice
Auburndale, FL
07.2011 - 12.2015
- Change, feed, and bathe residents; attend to other personal and grooming needs such as combing hair, trimming nails, brushing teeth, passing bedpans, and helping residents to the bathroom (transferring to and from commodes).
- Provided care consistent with written instructions.
- Maintained records of patient care, condition, and advancement.
- Planned, purchased, prepared, and served nutritious meals to patients and other family members.
- Assisted with ambulation and exercise.
- Reported any problems and changes in the patient's condition to the Hospice Nurse.
- Assisted with medication that is normally self-administered.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
CNA
Lifecare of winter haven
Winter Haven, FL
03.2009 - 01.2011
- Performed daily living skills such as bathing and feeding the patient.
- Performed a variety of multi-skilled duties.
- Assisted in the rehabilitative treatment of patients as directed and supervised by licensed Physical Therapy, Occupational Therapy, and Speech-Language Pathology staff.
- Performed nursing care of patients; took and recorded vital signs.
- Documented patient care services by charting in designated areas.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
CNA/3rd Shift Supervisor
Hampton Court
Haines City, FL
02.2008 - 12.2008
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Nurses Assistant
Spring Lake Nursing Center
Winter Haven, FL
03.2004 - 12.2006
- Provided emotional support to patients and their families.
- Transported patients between departments or rooms as needed.
- Checked vital signs such as temperature, pulse, respiration rate, blood pressure and pain level.
- Assisted nurses with patient care, including bathing and dressing patients.
- Recorded patient information in medical records.
- Collected specimens for laboratory testing.
- Answered call lights promptly and provided assistance to patients when requested.
- Observed patient behavior and reported any changes to the nurse supervisor.
- Cleaned and sanitized patient rooms according to hospital policies and procedures.
- Ensured that all equipment was functioning properly prior to use on a patient.
- Greeted visitors, answered phones, and responded to inquiries from staff members regarding patient care issues.
- Maintained inventory of supplies in assigned areas of the hospital or clinic setting.
- Assisted with transporting deceased individuals from the hospital or nursing home facility.
- Assisted nurses with changing wound dressings, administering medications, preparing meals, providing physical therapy exercises and other related duties as assigned.
- Performed basic clerical tasks such as filing paperwork or charting notes into computer systems.
Housekeeper
Holiday Inn Express and Suites
Winter Haven, FL
08.1999 - 03.2001
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- They had a washing machine and a dryer, and you had to load them in, wash and dry them, and fold them up for the next shift. I worked there from 10th grade until my senior year.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL05-2001
Skills
- Comprehensive knowledge of light housekeeping for patients including linen changes and bed making
- Nursing
- Highly skilled in taking vital signs of patients
- Customer support
- Caregiving
- Sales
- Hair Styling
- 2 year experience as a Hospice Aide / 11 years experience as a CNA
- Cashiering
- Proven record of maintenance of confidential information including all patient records
- Profound ability of preparing hygienic and nutritious foods for clients
- Able to function at peak performance through 24 hour shifts
- Customer service
- Demonstrated ability to work without consistent direct supervision
- Able to give accurate and detailed attention and care to clients
- Laundry
- Restaurant experience
- Cash handling
- In-depth knowledge and acceptance of hospice philosophy
- Senior Care
- Medical Office Experience
- Patient Care
- Office Administration
- Home Care
- Meal Preparation
- Medical Billing
- Analysis skills
- Leadership
- Cash register
- Phlebotomy
- Typing
- Medical terminology
- Medical records
- Driving
- Guest services
- Hotel experience
- Supervising experience
- CMMS
- Clerical experience
- Catheter care
- Hospital experience
- Call center
- Microsoft Outlook
- Microsoft Excel
- Heavy lifting
- Shift management
- Time management
- English
- Computer skills
- Communication skills
Certification
- Driver's License
- CPR Certification
Additional Information
I am an easy growing person because I feel like everyone has room and air to learn and grow from every situation that they come in contact with. I'm open-minded, easy to talk to, and love to learn and open to new things. I'm very patient, kind-hearted, and I'm motivated to help others be their best selves. I know how to listen and follow directions. I learned Bess has on and with directions clear directions. I will work good with your company because I am a very laid-back but up and going tight person. I am very patient with others. I understand people's frustration. I kind of straddle the fence when it comes to frustrated people because I put myself in their shoes just to figure out like what could I possibly do to make their experience better. If my friends and family would describe me with one word, it would be compassionate because I have compassion for my work and in people. I love to see everyone when I feel like everybody can if they apply this self, and I don't mind help motivating people to find their interVoice. I know how to listen. Let people get their side of the story out, and then help find a solution to make things better.
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Appointment Scheduler
Bond Clinic P.A
05.2022 - 08.2024
A medical appointment screener
Bio life plasma center
04.2022 - 05.2022
Housekeeper / On-Call Nurses Assistant
Home Instead Senior Care
05.2017 - 08.2018
CNA/ Hospice Aide
Good Shephard Hospice
07.2011 - 12.2015
CNA
Lifecare of winter haven
03.2009 - 01.2011
CNA/3rd Shift Supervisor
Hampton Court
02.2008 - 12.2008
Nurses Assistant
Spring Lake Nursing Center
03.2004 - 12.2006
Housekeeper
Holiday Inn Express and Suites
08.1999 - 03.2001
High School Diploma -
Winter Haven Senior High School
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