Frances Poston
South Point,OH
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Hometown Recovery and Counseling
08.2025 - Current
- Facilitated client access to essential community resources, enabling informed decision-making during recovery.
- Coordinated appointments and transportation, ensuring clients received timely support and services.
- Delivered billable case management services, maximizing resource allocation and service impact for clients.
- Enhanced clients' financial management skills, promoting independence and accountability in daily activities.
- Developed time management strategies for clients, increasing their effectiveness in personal and professional tasks.
- Taught essential daily living skills, empowering clients to regain autonomy post-substance use disorder treatment.
- Collaborated with interdisciplinary teams to create individualized recovery plans tailored to client needs.
Behavioral Health Technician
OVP Health
11.2023 - 07.2024
- Facilitated peer support for recovering addicts during early stages of inpatient treatment.
- Cofacilitated group therapy sessions to encourage open communication and shared experiences.
- Assisted clients with daily living needs to promote comfort and engagement in recovery.
- Fostered a supportive environment that encouraged personal growth and accountability among clients.
- Collaborated with treatment staff to ensure holistic care and effective recovery strategies.
- Monitored client progress to provide feedback and adjust support strategies as needed.
Peer Recovery Coach
Prestera Center for Mental Health
04.2022 - 06.2023
- Facilitated SMART Recovery certified groups, promoting effective coping strategies for participants.
- Documented subject matter expertise in health and wellness for individual recovery sessions.
- Implemented relapse prevention strategies, enhancing participants' ability to maintain sobriety and recovery.
- Conducted Step Study sessions, guiding individuals through structured recovery processes.
- Completed training for Peer Recovery Support Specialist, currently awaiting certification examination.
- Developed individualized recovery plans, tailoring approaches to meet diverse participant needs.
Sales Associate
Goodwill Industries
01.2022 - 04.2022
- Sales, Customer Service, Working with disabled coworkers/customers, donations, lifting/loading
Customer Service Associate
Lowe's Home Improvement
08.2021 - 11.2021
- Customer service, retail, stocking, custom orders
BRS
Prestera Center
11.2019 - 12.2019
- Substance abuse/mental health counseling, food preparation, general maintenance of crisis unit, recommendations of prolonged outpatient treatment.
Education
No Degree - Business Management
Huntington Junior College
WV05-2012
Skills
- Customer Service
- Organizational Skills
- Individual / Group Counseling
- Motivational Interviewing
- Addiction Counseling
- Crisis Intervention
- Crisis Management
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Community resources
- Case planning
- Crisis intervention
- Emotional awareness
Microsoft Word
Behavioral Therapy
- Referral coordination
- Resource management
- Patient support
- Discharge planning
- Needs assessment
- Direct patient care
- Individualized counseling
- Resource identification
- Court mandated reporter
- Group therapy
- Clear communication
- HIPAA compliance
- Verbal and written communication
- Goal setting
- Risk assessment
- Ethical judgment
- Empathy and compassion
- Teamwork and collaboration
- Vulnerable population awareness
- Attention to detail
- Multitasking Abilities
- Client meetings
Certification
Currently working toward CDCA
Certified CPR
Certified First Aid
Certified CPI/NCPI
Ethics/HIPPA/SAMHSA
Smart Recovery
Timeline
Case Manager
Hometown Recovery and Counseling
08.2025 - Current
Behavioral Health Technician
OVP Health
11.2023 - 07.2024
Peer Recovery Coach
Prestera Center for Mental Health
04.2022 - 06.2023
Sales Associate
Goodwill Industries
01.2022 - 04.2022
Customer Service Associate
Lowe's Home Improvement
08.2021 - 11.2021
BRS
Prestera Center
11.2019 - 12.2019
No Degree - Business Management
Huntington Junior College