Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative
Frances Raines

Frances Raines

Daytona Beach,FL

Summary

My name Is Frances, I am reliable, honest, love to work with people, I also speak spanish fluently


Overview

33
33
years of professional experience

Work History

Receptionist Assistant

Law Office Of Rotstein-Shiffman
12.2017 - Current
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Greeted numerous visitors, vendors and interview candidates.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients and updated client records.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered and quickly redirected large volume of calls on central system.
  • Kept records in CRM to maintain customer data.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Receptionist Supervisor

Allstar Window Divsion
05.1997 - 12.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers and visitors in-person and via telephone calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and routed business correspondence to correct departments and staff members.
  • Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments [Number]%.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Collected [Product or Service] payments from clients and updated account balances.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

Restaurant Front of House Manager

Angell And Phelps Cafe
02.1988 - 09.1996
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Supervised staff of [Number] through motivational coaching and effective training programs for service and sales techniques.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Created new hiring, training and promoting process to decrease turnover [Number]% and increase productivity [Number]%.
  • Emphasized guest satisfaction during [Timeframe] departmental meetings and focused on continuous improvement.

Education

High School Diploma -

Masinland High School
32114
05.1994

Skills

  • Office Meetings
  • Visitor and Customer Relations
  • Greeting and Seating Clients
  • Customer Complaint Resolution

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Receptionist Assistant

Law Office Of Rotstein-Shiffman
12.2017 - Current

Receptionist Supervisor

Allstar Window Divsion
05.1997 - 12.2016

Restaurant Front of House Manager

Angell And Phelps Cafe
02.1988 - 09.1996

High School Diploma -

Masinland High School

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Frances Raines