Frances Raines
Daytona Beach,FL
Summary
My name Is Frances, I am reliable, honest, love to work with people, I also speak spanish fluently
Overview
33
33
years of professional experience
Work History
Receptionist Assistant
Law Office Of Rotstein-Shiffman
Daytona Beach
12.2017 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered and quickly redirected large volume of calls on central system.
- Kept records in CRM to maintain customer data.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Receptionist Supervisor
Allstar Window Divsion
32117
05.1997 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled office meetings and client appointments for staff teams.
- Received and routed business correspondence to correct departments and staff members.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments [Number]%.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Collected [Product or Service] payments from clients and updated account balances.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Restaurant Front of House Manager
Angell And Phelps Cafe
32114
02.1988 - 09.1996
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised staff of [Number] through motivational coaching and effective training programs for service and sales techniques.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Created new hiring, training and promoting process to decrease turnover [Number]% and increase productivity [Number]%.
- Emphasized guest satisfaction during [Timeframe] departmental meetings and focused on continuous improvement.
Education
High School Diploma -
Masinland High School
3211405.1994
Skills
- Office Meetings
- Visitor and Customer Relations
- Greeting and Seating Clients
- Customer Complaint Resolution
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Receptionist Assistant
Law Office Of Rotstein-Shiffman
12.2017 - Current
Receptionist Supervisor
Allstar Window Divsion
05.1997 - 12.2016
Restaurant Front of House Manager
Angell And Phelps Cafe
02.1988 - 09.1996
High School Diploma -
Masinland High School