Frances Raines

• Updated tenant and unit information to keep current in housing database.
• Collected monthly assessments, rental fees, deposits and payments.
• Handled resident complaints and expedited maintenance requests.
• Managed all maintenance requests from tenants in a timely manner.
• Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Under owner's license to purchase plants, plant them, repot them and keep properties clean, and looking beautiful.

• Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Coordinated pick-up and delivery of express mail services.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Assisted with onboarding of new employees by providing orientation information and support.
• Translated for Lawyers, ans paralegals when needed

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• Established processes for monitoring customer satisfaction levels.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Monitored employee attendance records, timekeeping, and payroll information.
• Supervised daily operations including scheduling shifts, assigning duties.
• Created reports on sales trends, inventory levels, and financial data.
• Communicated regularly with customers to gain insights into their needs.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Organized take-out orders for customers who requested them.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Created detailed reports on weekly and monthly revenues and expenses.
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
• Ordered supplies from vendors as needed while staying within budget guidelines.
• Established policies for cash handling procedures to maximize security measures.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Provided exceptional customer service by anticipating guest needs before they arise.
• Ensured compliance with all food safety regulations and sanitation standards.