Frances Reyes
Casa Grande,AZ
Summary
Dynamic professional with extensive experience at CORECCIVIC, excelling in detention operations and crisis intervention. Proven ability to enhance program integrity and compliance while fostering effective communication and teamwork. Skilled in decision-making and conflict resolution, consistently achieving successful outcomes in challenging environments. Committed to ongoing professional development and operational excellence.
Overview
4
4
years of professional experience
Work History
Acting Unit Manager
CORECIVIC
Florence, AZ
05.2025 - Current
- Supervise staff assigned to the unit and oversees unit program.
- Provides liaison functions throughout the facility by attending administrative meetings, which links the unit to the total facility operation.
- Monitors and accesses the unit's progress with an emphasis on remedying any deficiencies.
- Communicates responsibilities, authorities and accountability to all direct subordinates so that they are defined and understood.
Case Manager
CORECIVIC
Florence, AZ
04.2024 - Current
- Supervise counseling staff in the performance of their duties and evaluation as prescribed by the facility and corporate policy.
- Provides classification, and transitional services to inmates/detainees.
- Serves as a liaison between detainees and the court system /attorney, or other external agencies.
- Maintain organized offender records and documentation in compliance with department and legal standards.
- Conduct daily inspections of housing units, participate in cell inspections, counts and meal supervision.
- Initiate and complete investigations and inquiries with accuracy by gathering information and evidence, interviewing and obtaining the statements of victims, witnesses, suspects, and confidential informers; exercise independent judgment by determining when probable cause exists to recommend or take disciplinary action.
Correctional Counselor
CORECIVIC
Florence, AZ
10.2023 - 04.2024
- Regularly reviewed housing assignments and reassigned inmates, as necessary.
- Enforce appropriate disciplinary actions and establish behavioral boundaries.
- Lead dayshift and nightshift correctional staff daily.
- Interpreted and communicated work procedures and company policies to staff.
- Maintained records pertaining to inventories, inmate time sheets, and rosters.
- Made recommendations to management concerning such issues with staff, decisions or procedural changes.
Correctional Officer
CORECIVIC
Florence, AZ
06.2022 - 10.2023
- Conducted routine head counts of inmates and detainees, ensuring accuracy and precision in each count.
- Vigilantly monitored inmate behavior and promptly reported any suspicious activities, maintaining a safe and secure environment.
- Efficiently escorted inmates to various locations such as job sites, medical facilities, and visitation areas.
- Knowledge of Correctional Officer posts and duties, i.e. excellent reviews.
- Executed thorough searches of inmate areas, such as cells, recreation rooms, and showers, to detect and confiscate unauthorized items.
- Produced regular and comprehensive reports detailing incidents and activities.
Case Manager
THE GEO GROUP INC
Lancaster, CA
07.2021 - 05.2022
- Headed the initial intake process for participants, ensuring completion of intake paperwork, accurate input into the Company database, and assignment of groups and other vital services.
- Oversaw a caseload of client cases, meticulously administering program policies and procedures as directed by the contracting agency and Facility Director.
- Supervised and observed random urine drug screen tests and breath analyses to maintain program integrity.
- Reviewed and documented weekly progress plans with residents/clients, enabling successful re-entry into the community.
- Conveyed pertinent information to official agencies daily, expertly preparing and distributing detailed reports.
- Demonstrated a commitment to ongoing professional development, acquiring expertise in cognitive behavioral therapy through multiple trainings.
Education
A.A. - Sociology
Antelope Valley College
Lancaster, CASkills
- Detention Operations
- Conflict Resolution
- Regulatory Compliance
- Security Protocols & Safety Procedures
- Crisis Intervention & Incident Reporting
- Drug & BAC Screens
- Corrections Procedures
- Intake Coordination
- Facility Instructor
- Excellent communication
- Decision-making skills
- Critical thinking
- Problem-solving skills
- Flexibility and adaptability
- Team Player
Languages
- English
- Spanish
Timeline
Acting Unit Manager
CORECIVIC
05.2025 - Current
Case Manager
CORECIVIC
04.2024 - Current
Correctional Counselor
CORECIVIC
10.2023 - 04.2024
Correctional Officer
CORECIVIC
06.2022 - 10.2023
Case Manager
THE GEO GROUP INC
07.2021 - 05.2022
A.A. - Sociology
Antelope Valley College
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