Vanessa Richards

*Managed a fleet of 8 buses comprised of fixed routes and paratransit.

*Managed and trained a team of 10 employees to include a dispatcher/road supervisor, a part time technician, and bus washer.

*Managed administrative duties , including payroll and employee records.

*Planned and managed transit operators and their daily schedules.

*Managed accounts payable.

*Assisted in establishing and maintaining a good relationship with customers/passengers.

*Conducted monthly safety meeting to ensure that all drivers were current on all safety policies and procedures according to local, state and federal laws.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
• Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
• Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
• Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
• Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
• Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
• Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained and supervised employees on safety policies and procedures.
• Performed wide-ranging administrative, financial and service-related functions.

• Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
• Operated with safety and skill to avoid accidents and delays.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
• Transported customers to and from desired locations.
• Maintained clean and neat shuttle for passenger comfort.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Followed all relevant schedules for routes and arrivals.
• Inspected bus for any mechanical issues before departure.
• Updated and maintained accurate trip logs and records.