Frances Richards
Eastpoint,FL
Summary
Dynamic customer service professional with experience at IGA Grocery Store, excelling in meat cutting and inventory rotation. Proven ability to enhance customer satisfaction through effective communication and a commitment to cleanliness. Recognized for implementing efficient procedures that significantly reduced wait times, ensuring a seamless shopping experience.
Overview
2026
2026
years of professional experience
Work History
Deli Worker
IGA Grocery Store
Customer Service Representative
Willis Hardware
05.2017 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Learned company products and services, effectively communicating features and benefits to customers.
- Handled routine transactions, maintaining accuracy in processing payments and order entries.
- Collaborated with team members to ensure efficient service delivery during peak hours.
Sandwich Artist
Subway
03.2016 - 05.2017
- Prepared sandwiches and salads according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness of workstations and dining areas, adhering to food safety standards.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
- Trained new staff in sandwich preparation techniques and customer service protocols to ensure consistency.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during busy periods.
- Implemented efficient procedures for order fulfillment, reducing wait times for customers significantly.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Deli Worker
Piggly Wiggly Supermarket
01.2015 - 03.2016
- Prepared deli items following safety and hygiene standards to ensure product quality.
- Assisted customers with product selection, providing recommendations based on preferences.
- Maintained cleanliness of work area, adhering to health regulations and enhancing operational efficiency.
- Operated slicers and other equipment safely to achieve desired product specifications.
- Collaborated with team members to restock shelves, ensuring availability of popular deli products.
House Keeper
Resort
03.2014 - 03.2016
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Operated cleaning equipment, including vacuums and floor scrubbers, ensuring safety protocols were followed.
- Assisted in deep cleaning tasks, contributing to high standards of hygiene and sanitation across the resort.
- Collaborated with team members to complete cleaning assignments efficiently within designated time frames.
- Monitored inventory of cleaning supplies, notifying management of shortages to ensure uninterrupted service delivery.
- Provided exceptional customer service by addressing guest requests promptly and professionally during daily interactions.
- Implemented waste reduction practices by using eco-friendly products and techniques throughout housekeeping operations.
- Trained new staff on standard operating procedures for cleaning and safety, fostering a cohesive team environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
House Keeper
4 Seasons Cleaning
02.2013 - 05.2015
- Cleaned and maintained guest rooms to ensure exceptional standards of cleanliness and comfort.
- Managed laundry services, including sorting, washing, drying, and folding linens efficiently.
- Restocked supplies in guest areas, ensuring availability of amenities for visitor satisfaction.
- Assisted in deep cleaning tasks during off-peak periods to enhance overall resort appearance.
- Reported maintenance issues promptly to ensure timely resolution and guest safety.
- Collaborated with team members to maintain cleanliness in common areas and facilities consistently.
- Utilized cleaning equipment and chemicals safely according to established guidelines and protocols.
- Adapted quickly to changing priorities while maintaining high-quality service standards throughout shifts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
Education
Liberty County High School
Bristol Fl05.2003
Skills
- Meat cutting
- Inventory rotation
- Customer service
- Cleaning and sanitizing
Timeline
Customer Service Representative
Willis Hardware
05.2017 - Current
Sandwich Artist
Subway
03.2016 - 05.2017
Deli Worker
Piggly Wiggly Supermarket
01.2015 - 03.2016
House Keeper
Resort
03.2014 - 03.2016
House Keeper
4 Seasons Cleaning
02.2013 - 05.2015
Deli Worker
IGA Grocery Store
Liberty County High School
Similar Profiles
Amber BonsantAmber Bonsant
Deli Clerk at IGA Grocery StoreDeli Clerk at IGA Grocery Store
Heaven GlennonHeaven Glennon
Deli Worker at IGA Grocery StoreDeli Worker at IGA Grocery Store
Noah HallNoah Hall
Produce Worker at IGA Grocery StoreProduce Worker at IGA Grocery Store
John NunezJohn Nunez
Deputy Sheriff at Franklin County Sheriff's OfficeDeputy Sheriff at Franklin County Sheriff's Office
Dale ShiverDale Shiver
Line Worker at Duke EnergyLine Worker at Duke Energy