Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Frances Rider

Carlisle,PA

Summary

Meticulous quality control technician successful at evaluating components and finished products for adherence to tolerances. Highly effective at managing reporting requirements and solving problems in deadline-driven environments.

Overview

8
8
years of professional experience

Work History

Manufacturing Quality Technician

Pratt Industries
Carlisle, PA
04.2024 - Current
  • Evaluated supplier products for adherence to customer requirements and industry standards.
  • Conducted visual inspections of parts and assemblies to detect defects or deviations from established standards.
  • Performed dimensional measurements on components and assemblies to ensure compliance with specifications.
  • Monitored production processes for quality assurance purposes, ensuring conformance to customer requirements.
  • Conducted tests on product samples and recorded results.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Performed visual and dimensional inspections on manufactured parts, ensuring compliance with internal policies, procedures, and applicable regulations.

Operations Supervisor

Syncreon
Carlisle, PA
04.2022 - 12.2022
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Trained new hires on job responsibilities and corporate guidelines.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Prepared and presented operational performance metric reports to the management team
  • Trained, mentored, and motivated employees to maximize team productivity, providing feedback and development opportunities for performance problems.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Oversaw daily operations for a team of 40-130, ensuring optimal efficiency and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems, directing them on proper and safe use of equipment.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Evaluated employee performance through reviewing reports on attendance, productivity, and effectiveness.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Utilized the 5 Whys method to identify and resolve root causes

Operations Lead

Syncreon
Carlisle, PA
11.2019 - 04.2022
  • Developed and implemented strategies to optimize operational performance, identifying process inefficiencies and developing improvement solutions to enhance company quality and performance.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Resolved escalated issues involving customers, vendors and employees.
  • Implemented customer service standards to maintain relationships with external vendors and suppliers, resulting in increased client satisfaction.
  • Establishing key performance indicators to track productivity and quality standards.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Worked closely with RMA and Outbound teams to optimize cross-departmental coordination.
  • Actively participating in planning sessions for new projects or initiatives.
  • Trained, mentored, and motivated employees to maximize team productivity by ensuring staff members had necessary resources, training, and support to carry out their roles successfully.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
  • Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.

Logistics Specialist

XPO Logistics
Carlisle, PA
03.2016 - 06.2018
  • Conducted thorough investigations to identify discrepancies and implement corrective measures, safeguarding against key account losses.
  • Assisted in troubleshooting any problems that may arise during the delivery process.
  • Organized and maintained order documentation.
  • Checked items into computer system, printed labels, and directed them to storage locations.
  • Logged product information including damaged goods, backorders, and applicable regulatory reporting for unsellable items requiring donation or destruction.
  • Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
  • Performed troubleshooting steps as needed to isolate complex problems.
  • Logged unsellable products requiring donation or destruction due to damage or other issues.
  • Shared information and resources to support problem-solving strategy.
  • Leveraged technology to automate tasks and solve problems more effectively.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

Administrative Office -

Horry Georgetown Technical College
Georgetown/Conway, SC
08-2011

Skills

  • Documentation skills
  • Software Applications
  • Safety oversight
  • Performance monitoring
  • Quality Assurance
  • Team Training
  • Updating logs
  • Database Management
  • Proficient with MS Office
  • Resolving Problems
  • Documentation Management

Timeline

Manufacturing Quality Technician

Pratt Industries
04.2024 - Current

Operations Supervisor

Syncreon
04.2022 - 12.2022

Operations Lead

Syncreon
11.2019 - 04.2022

Logistics Specialist

XPO Logistics
03.2016 - 06.2018

Administrative Office -

Horry Georgetown Technical College

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Frances Rider