Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frances Rodriguez

Seminole,FL

Summary

Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Managed to work long hours to help children stay safe in their home environment or removing children from their environment to ensure their safety in a home. Learned and managed to prepared many documents that needed to be completed by their deadlines.

Always flexible and work long hours when needed. Managed to complete deadlines that were required for the Sheriff's Office due to the case over load of work required. Knows how to type, complete data entry and use word document to input any data into a system. Willing to learn new job skills and be flexible in time. Professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

35
35
years of professional experience

Work History

Hospitality Worker

Shoreline Island Resort
Madeira Beach, United States
05.2021 - Current
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Greeted and assisted 20 plus guests every day and gathered information about each reservation.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Used Inn Quest Software record guests' check-ins and check-outs.
  • Responded to multiple telephone calls to provide information regarding reservations and room vacancies.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.

Child Protective Investigator

Pinellas County Sheriff's Office
Largo, FL
07.2000 - 05.2021
  • Investigating and assessing children's safety in their homes for 20 years
  • Connected families to many service providers
  • Processed referrals to obtain community resources for housing, public assistance, and healthcare services for clients
  • Deepened assessments by interviewing persons associated with clients, including families, teachers, and counselors
  • Monitored progress of clients in active cases to identify service goal accomplishments and areas in need of improvement.
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Documented all relevant information by filling out forms and completing case reports.
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Organized activities for birth parents and in-home support counselors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Metabolife sales person

Prada Enterprise
Clearwater, FL
09.1998 - 05.2000
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Sales Representative

Telemarketing & Online Solutions
Jacksonville, FL
09.1997 - 09.1998
  • Increased sales by offering advice on purchases and promoting additional products.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Cold-called leads and closed large number of new sales over several months.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Built strong client rapport to establish diversified network of connections.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Utilized in-depth understanding of strategic sales processes to increase revenue.
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Completed daily outbound calls, up to 8 hours per day.
  • Exceptional computer skills
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Completed call reports, paperwork and on-going personal training by required deadlines.
  • Recorded accurate and efficient records in customer database.

Counselor Aide

Victory Girls Home
, FL
05.1993 - 08.1997
  • I helped at the girls boarding school with teens that had behavior issues from other states or within the state
  • They lived in the dorms and I was in charge of the large dorm that housed about 50 girls between the 2 floors
  • I would spend time with each girl and analyze their behaviors and conducted sessions focused on improving well-being
  • I Established boundaries for the teen girls, including positive and negative behavior responses
  • I helped teach sessions that would help the teens learn they were important in society and they can make a difference in someone else life.

Assistant Receiving Manager

Abeka Books
Pensacola, FL
09.1989 - 05.1993
  • Verified shipments against paperwork and checked for damage as part of receiving process
  • Scanned and staged products for efficient delivery to sales floor
  • Prepared and Packaged orders in a box.

Salesperson

Olan Mills Potrait Studios
San Antonio, TX
06.1988 - 08.1989
  • I would cold call customers about portrait packages being offered by the company and make sales over the phone.

Cashier and Customer Service Desk Cashier

HEB
San Antonio, TX
06.1987 - 07.1988
  • Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer
  • Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
  • Engaged customers and built connections using positive, upbeat attitude.

Education

Bachelor of Science - Psychology

Clearwater Christian College
Clearwater, FL
05.2000

High School Diploma -

Bible Baptist Christian Academy
05.1987

Bachelor of Science - Nursing

Pensacola Christian College

Skills

  • Client documentation Emergency intervention
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Call Documentation
  • Customer Inquiry Response
  • Customer Service and Assistance
  • Cash Register Operations
  • Report Preparation
  • Answering Customer Questions
  • Information Inputting
  • Document Conversion
  • Telephone Management
  • Inbound and Outbound Calling
  • Critical Thinking
  • Complaint Response
  • Team-Oriented and Cooperative
  • Sales Quota Achievement
  • Computer Proficiency
  • Directing Calls
  • Proactive Self-Starter
  • Solving Customer Concerns
  • Sales and Upselling
  • Promoting Brand and Company Identity
  • Document and Records Management

Timeline

Hospitality Worker

Shoreline Island Resort
05.2021 - Current

Child Protective Investigator

Pinellas County Sheriff's Office
07.2000 - 05.2021

Metabolife sales person

Prada Enterprise
09.1998 - 05.2000

Sales Representative

Telemarketing & Online Solutions
09.1997 - 09.1998

Counselor Aide

Victory Girls Home
05.1993 - 08.1997

Assistant Receiving Manager

Abeka Books
09.1989 - 05.1993

Salesperson

Olan Mills Potrait Studios
06.1988 - 08.1989

Cashier and Customer Service Desk Cashier

HEB
06.1987 - 07.1988

Bachelor of Science - Psychology

Clearwater Christian College

High School Diploma -

Bible Baptist Christian Academy

Bachelor of Science - Nursing

Pensacola Christian College
Frances Rodriguez