FRANCES RODRIGUEZ

Essential Duties & Responsibilities:

• Handle inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service for which Freeman is known
• Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests
• Guide customers through online login and ordering; troubleshoot/report website issues as needed
• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
• Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
• Ascertain customer requirements and provide recommendations and appropriate solutions in all customer interactions
• Up-sell to current customers and cross-sell all Freeman services
• Process and effectively manage inbound leads
• Quote prices and credit terms in compliance with Freeman policies and procedures
• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
• Enter sales opportunity and customer information in Salesforce and other systems
• Ensure all systems, production, and order information is accurate
• Maintain current log report of all inquiries and resolutions

• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Approved regular payroll submissions for employees.
• Inventoried concession items and performed price/cost analysis'.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Handled money, balanced tills, processed credit card payment batches, maintaining 100% accuracy.
• Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
• Participated in menu planning and food production, properly handling food surpluses and cost control.
• Purchased food items, supplies and equipment in alignment with strict budgets.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Purchased food and cultivated strong vendor relationships.
• Maximized quality assurance by completing frequent line checks.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

• Scheduled appointments and meetings, organized materials and prepared rooms.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Collected data, input records and protected electronic files.
• Maintained protocol throughout routine work days and special events.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Stocked shelves, racks, and cases with new or transferred merchandise.
• Greeted customers and directed to requested products.
• Followed orders precisely for correct items, sizes and quantities.
• Moved cardboard, plastic ties and other debris from unboxing to trash.
• Stocked designated items on shelves, end caps and displays.
• Interacted with guests in friendly and knowledgeable way.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Greeted store customers and discussed needs.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Recorded daily activities for inventory control.
• Addressed customer complaints and requests by resolution or escalation.
• Handled cash and processed payments, sorting bills and maintaining records of transactions.
• Maintained clean, organized workspace according to operational standards.
• Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
• Consistently provided friendly service to promote better customer engagement.
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
• Responded to customer complaints to help resolve issues.
• Served snacks requiring specific care, refrigeration and preparation upon purchase.
• Monitored inventory and notified management of deficiencies or shortages.
• Communicated stand offerings and answered guest questions regarding orders.
• Supported team members with various needs depending on customer influx and demand.
• Corrected order issues, provided refunds and replaced items.
• Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
• Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
• Followed advanced COVID-19 safety protocols, keeping customers and colleagues safe despite pandemic conditions.
• Returned unused food items to designated storage areas, making sure to cover and date perishables.
• Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
• Processed large-scale concession resupply orders, bringing new snacks and beverages to serve customer preferences.
• Adhered to alcohol service policies and procedures..
• Adhered to PCI industry standards, maintaining discretion and safety when handling sensitive personal information.
• Planned and executed events for employees and clients and managed logistics and vendor relations.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.

• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Completed accurate daily report documents, memos and invoices.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Recorded expenses and maintained accounting records.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Recorded daily financial transactions using Quickbooks and handled payments of accounts.
• Consulted with customers to assess needs and propose optimal solutions.
• Issued purchase orders and coded invoices for payment to verify contractor billings.
• Ordered and purchased building materials for site construction.
• Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

• Executed record filing system to improve document organization and management.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Validated and recorded invoices and resolved discrepancies with vendors.
• Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
• Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Completed bi-weekly payroll for company employees.
• Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Quickbooks.
• Reconciled cash and credit card transactions to maintain accurate records.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Promoted business through participation in and sponsorship of community events.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Kept bar presentable and well-stocked to meet customer needs.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.