Frances Rodriguez
Shallotte,NC
Summary
Graduate with foundational knowledge in Phlebotomy Technician and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli/Bakery Team Associate
Walmart
04.2024 - Current
- Preparing and cooking food items such as sandwiches, wraps, trays, fried chicken, rotisserie chickens, and hot bar foods for customer orders.
- Stocking, rotating, and marking down deli freight items.
- Maintaining a clean workspace and ensuring compliance with health and safety regulations. Includes disposing of trash and cardboard, wiping down deli surfaces and counters, periodically cleaning slicers, and properly disposing of expired food products.
- Managing incoming pallets of deli freight by downstacking, labeling, and placing these items in a cooler or freezer for timely storage to ensure product quality.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Prepared orders by slicing, weighing, and packaging cheeses and meats, and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and kept hot bar food items full.
- Kept chub meats, cheeses, and pre-sliced deli products stocked in their appropriate cases.
Subway Sandwich Artist
SUBWAY®Restaurants
07.2022 - 04.2024
- Prepared sandwiches and menu items in accordance with customer specifications and food safety standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers in selecting menu items, enhancing overall dining experience through excellent service.
- Operated cash register, accurately processing transactions and managing cash flow during shifts.
- Monitored inventory levels and assisted in restocking supplies to meet daily demand.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Hosetess
Smoked Restaraunt
05.2022 - 07.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Collaborated with servers and kitchen staff to ensure seamless service operations.
- Monitored dining area for cleanliness and readiness, maintaining high standards of hygiene.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Team Member
Chick-fil-A
10.2021 - 05.2022
- Collaborated with team members to streamline order preparation processes.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Engaged with customers to promote menu items and enhance overall experience.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Papa Johns
06.2020 - 06.2021
- Assisted in preparing food items according to safety and quality standards.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Handled customer orders accurately, enhancing overall service experience.
- Restocked and prepared restaurant and menu items.
- Maintained cleanliness of work areas, adhering to health and safety regulations.
- Operated register to process payments and collect cash payment for order totals.
Education
No Degree - Medical Technology
Brunswick Community College
Bolivia, NCAssociate of Applied Science - Medical Laboratory Technology
Cape Fear Community College
Wilmington, North Carolina, NC05-2026
Certificate of Technical Studies - Phlebotomy
Brunswick Community College
Bolivia, NC08-2023
Skills
- Customer service
- Food safety standards
- Inventory management
- Cash handling
- Blood sample collection
- Phlebotomy techniques
- Laboratory safety protocols
- Patient communication
- Medical terminology
- Infection control practices
- Time management skills
- Electronic health records
- Quality assurance measures
- Customer service excellence
- Team collaboration
- Cash handling procedures
- Equipment sterilization methods
- Operational efficiency improvements
- Training and onboarding staff
- Process optimization strategies
- Compliance with regulations
- Attention to detail
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Skin puncture
- Adaptable approach
- Medical records management
- Hemoglobin testing
- Health education
- Medical office administration
- Quality assurance
- Medical records maintenance
- Staff management
- Medical testing
- Medical records review
- Diagnostic testing
- Personal protective equipment usage
- Health and safety
- Technical troubleshooting
- Emergency response training
- Patient assessment
- Regulatory compliance
- EMR recordkeeping
- Therapeutic phlebotomy
- Communication
- Anatomy and physiology
- Venipuncture and capillary puncture
- On-site testing
- Process improvement initiatives
- Proper labeling
- Donor screening
- Multi-sample collection
- Sample labeling
- Blood collection
- Blood component separation
- Medical records handling
- Sanitation and sterilization
- Blood transfusions
- Specimen collection and storage
- Laboratory procedures understanding
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Specimen collection
- Butterfly venipuncture
- Excellent communication
- Phlebotomy technician (PT)
- Finger stick method
- Problem-solving
- Sample processing
- Decision-making
- Task prioritization
- Phlebotomy technician
Certification
Certified Phlebotomy Technician, by NHA- September 5, 2023-Present
Timeline
Deli/Bakery Team Associate
Walmart
04.2024 - Current
Subway Sandwich Artist
SUBWAY®Restaurants
07.2022 - 04.2024
Hosetess
Smoked Restaraunt
05.2022 - 07.2022
Team Member
Chick-fil-A
10.2021 - 05.2022
Team Member
Papa Johns
06.2020 - 06.2021
No Degree - Medical Technology
Brunswick Community College
Associate of Applied Science - Medical Laboratory Technology
Cape Fear Community College
Certificate of Technical Studies - Phlebotomy
Brunswick Community College