Frances Romero
Clovis,NM
Summary
Proven leader and efficient problem-solver, adept in workplace safety and salesmanship, with a track record of enhancing operational efficiency and customer satisfaction at Hobby Lobby. Skilled in computer applications and verbal communication, I excel in fast-paced environments, significantly reducing cash discrepancies and driving team performance.
Overview
11
11
years of professional experience
Work History
Postal Clerk
Enmrsh
06.2023 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Help unload delivery trucks.
- Sort mail that needs to go to different locations
- Track mail for customers that need help locating packages.
Co Manger
Hobby Lobby
08.2013 - 06.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Implemented performance measurement systems that drove accountability among staff members, leading to higher overall performance levels within the department.
- Implemented employee development programs, leading to higher job satisfaction and increased internal promotions within the department.
- Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
- Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
Education
High School Diploma -
Clovis High School
Clovis, NM05.2007
Skills
- Workplace Safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Handling and sorting mail
- Loading and unloading
- Mail Sorting
- Sales background
- Mail delivery
- Salesmanship
- Retail Sales
- Time Management
Timeline
Postal Clerk
Enmrsh
06.2023 - Current
Co Manger
Hobby Lobby
08.2013 - 06.2023
High School Diploma -
Clovis High School
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