Frances Ross

Temp: Leasing Consultant, Manager Assistant, Customer Care Specialist

Career Strategies Inc.

07.2024 - Current

Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Responded to requests and scheduled appointments for property showings.
Conducted thorough market research to stay informed of current trends and competitor offerings.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Verified tenant incomes and other information before accepting lease applications.
Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Greeted clients, showed apartments, and prepared leases.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Distributed and followed up on tenant renewal notices.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.