Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Timeline
Generic

Frances Ross

Northridge,CA

Summary

Experienced in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Excellent interpersonal skills in customer service and for being a teamplayer. Known for teamwork, adaptability, and achieving high occumpancy rates. Energetic and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with excellent organizational skills.

Overview

1
1
year of professional experience

Work History

Temp: Leasing Consultant, Manager Assistant, Customer Care Specialist

Career Strategies Inc.
07.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Verified tenant incomes and other information before accepting lease applications.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.

Education

Bachelor of Arts - Psychology

California State University Northridge
05.2024

Associate of Arts - Psychology to Transfer

Antelope Valley College
Lancaster, CA
05.2022

Skills

  • Administrative Assistance
  • Behavioral Insights
  • Effective Communication Skills
  • Service Excellence
  • Professional Communication Skills
  • Skilled in Organizational Management
  • Strong Interpersonal Skills

Leadership Experience

  • Women Bible Study Group and Vacation Bible Director, 08/06, 12/17, Inspired the women to be the best they can be by leading discussions of dealing with difficult situations., Assigned the team of 200+ to specific duties for the leaders in working with the kids.
  • President of Psi Chi International Honor Society of Psychology, 2022, 2023, Started Psi Chi backup on campus after being frozen for 3 years., Delegate responsibilities to ensure members are assigned on a committee so they are participating in the activities., Represented Psi Chi at on and off campus events.
  • Senior Fellow Mentor, Community for Achievement in Psychological Sciences, California State University, Northridge

Languages

Spanish
Limited Working

Timeline

Temp: Leasing Consultant, Manager Assistant, Customer Care Specialist

Career Strategies Inc.
07.2024 - Current

Bachelor of Arts - Psychology

California State University Northridge

Associate of Arts - Psychology to Transfer

Antelope Valley College
Frances Ross