- Highly detail-oriented and organized loan processor with 10+ years of experience in a fast-paced environment.
- Proficient in assisting qualified applicants with obtaining loans in a timely manner.
- Extremely organized and capable of maintaining complex loan records.
- Have a strong working knowledge of Encompass.
- Proven track record of addressing customer needs while presenting and exploring all of their financial options.
- Great team player and have ability to maintain quality of work even during times of high volume.
- The ability to cultivate trustworthy relationships with all parties and abide by all regulations and laws.
Hi, I’m
Frances Ruiz
Sunrise,FL
Summary
Overview
11
years of professional experience
Work History
CMG Home LoansMiami, FL
Licensed Loan Officer Assistant
11.2012 - 08.2023
Job overview
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Perform a thorough review and analysis of borrower’s credit, income and assets, appraisals, title and insurance information as required by loan program before submitting the file to underwriting.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Directly communicate with borrower in writing and by telephone to obtain missing documentation required for the loan.
- Manage a pipeline of about 40 loans effectively with 25+ loan closings per month.
- Ensure compliance with company policies, underwriting guidelines and lending program requirements.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Perform other duties as needed or assigned by management.
New Penn FinancialMiami, FL
Senior Mortgage Loan Processor
07.2012 - 11.2012
Job overview
- Responsible for processing loans from set-up to closing by verifying, compiling and entering borrower information in to loan processing systems.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Review residential loan application files to verity that application is complete and meet establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.
- Upload all documents into Encompass on a “when received” basis; acknowledge receipt with the client same day when possible and verify documentation received meets requirements as needed.
- Validate appropriate documents as required by processing options such as DU/LP.
- Document all communication related to the loan application in the LOS system’s conversation log.
- Assist in problem resolutions to facilitate organized, accurate and timely closings.
- Aware of and adheres to all state and federal regulations.
- Recommend that loan not meeting standard is denied.
- Manage pipeline within allotted turn times.
Education
Miami Killian Senior HighMiami, FL
High School Diploma
University Overview
NMLS
MLO from 999998
University Overview
Skills
- Working knowledge of FHA, FHLMC, FNMA, Non-QM, HUD servicing guidelines, and Florida state guidelines
- In-depth knowledge of real estate industry, loan underwriting and processing procedures
- MS Word, Excel, Power pivot, Outlook, Power Point and Publisher, MS Teams, FHA Connection, different loan software (Encompass)
- Analytical skills
- Communication skills
- Customer Service
- Problem solving skills
- Financial Document Review
- Processing Loan Applications
- Critical Thinking
Timeline
Licensed Loan Officer Assistant
CMG Home Loans
11.2012 - 08.2023
Senior Mortgage Loan Processor
New Penn Financial
07.2012 - 11.2012
Miami Killian Senior High
High School Diploma
NMLS
MLO from 999998