FRANCES SALGADO
Miami,Fl.
Summary
Retail executive leader with 25+ years of experience as a business leader, strategist and analyst. Expert in positioning stores for growth by leading teams, gathering and interpreting information, identifying improvement opportunities and establishing processes and guidelines that drive sales, margin and efficiencies. Acknowledged for capacity to inspire elevated performances from direct reports, peers and the development of strong loyal relationships. Advocate of "giving back" to our communities.
Overview
34
34
years of professional experience
Work History
DC General Manager
The Home Depot
09.2021 - Current
- Translated vision, strategy and purpose to Miami Market start up distribution center.
- Recruited, trained and developed key leadership roles which has lead the Miami Market to exceed set goals and lead the South East Region in productivity, accuracy and associate engagement. Team members were emersed in THD Culture and Values.
- Developed and implemented strategies to increase productivity and profitability while meeting or exceeding customer service level agreement.
- Maximized efficiency by coaching and mentoring associates on management principles, industry practices, company procedures, and technology systems.
- Collaborated with cross-functional teams to develop strong relationships and implement successful pilots in the market. Ship to Home initiative is being rolled out to 25 Market Delivery Operations.
- Given additional responsibilities of 6 Charlotte Market Delivery Operations in July 2023.
Store Manager
The Home Depot
09.2016 - 09.2021
- Focused on development of self and others. Has been a mentor to salaried leaders throughout Region and is known for exporting top talent. Through regular developmental one on ones, promoted two Assistant Store Managers to Store Manager, one Department Supervisor to Assistant Store Manager and ten hourly associates to Departments Supervisors.
- Strong track record of delivering results leading large teams.
- Encouraged team-oriented culture with common sales, service, and productivity goals. Achieved $14M sales growth in small box store during 4 year tenure.
- Recognized for excellence in building and motivating management and hourly teams. Exceeded associate commitment index goal 5 years in a row. Lead store to achieve top score in the district at 94% associate commitment in 2019.
- Communicates effectively and with confidence yet also humility. Ensures set communication inspires, motivates and aligns all.
- Actively involved in community projects through The Home Depot Foundation District Captainship. Sits on Rebuilding Together Miami Dade Board of Directors.
- Builds strong relationships with external and internal customer, vendor partners, field management and corporate management
Vice President General Manager
Neiman Marcus
04.2005 - 02.2016
- Lead and developed a team of 200+ employees including Senior Management staff of seven Salaried Managers and 13 Selling and Support Department Managers.
- Doubled stores annual volume to $100M in record five years.
- Maintained a low turnover of management team by recruiting, promoting and strategically assigning managers at all levels.
- Ensure team efforts, priorities and behaviors to achieve above expectations performance and service and sales results.
- First Neiman Marcus Full line store to achieve stores historic, high sales volume after economic and downtrend in 2009.
- Consistent ranking in the top third of stores for service survey and shopper results. Awarded store of the year for 2014 and 2015.
Assistant Store Manager/Merchant
Burdines/Macys
01.1990 - 01.2005
- Senior manager in charge (SMIC) of customer service and new accounts. Managed a $27 million beauty business, $20 million fine jewelry business, $15 million ladies shoe business, and a $10 million Junior business.
- Co-developer of Shoe Locator system. Piloted program in Dadeland Flagship store proving an increase in net sales and proficiency. Program rolled out to 17 Federated stores throughout country. Awarded Innovator of the year award.
- Actively involved in Sales Manager Leadership developmental program. Education References Language Held monthly Leadership based courses in partnership with corporate human resources.
- United Way representative and active board member of the Youth Division of Miami Florida
- Managed a $17+ million evening dress collection business.- Successful in doubling the evening separate business within the first year.
- Instrumental in helping develop private label products for Federated. Created plan-o-gram prototype for all of Burdens locations.
- Consistently ran the highest gross margin in Federated, while achieving the number one sales growth in the corporation. Awarded buyer of the month: May 1995, July 1995, June 1996, July 1996.
Education
Bachelor of Science - Apparel Management
Florida International University
Miami, FL01.1990
Skills
- Customer Experience
- Communication Skills
- Training and Development
- Coaching and Mentoring
- Analytical Skills
- Operations Management
- Networking Abilities
- Strategic Planning
Timeline
DC General Manager
The Home Depot
09.2021 - Current
Store Manager
The Home Depot
09.2016 - 09.2021
Vice President General Manager
Neiman Marcus
04.2005 - 02.2016
Assistant Store Manager/Merchant
Burdines/Macys
01.1990 - 01.2005
Bachelor of Science - Apparel Management
Florida International University
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