Summary
Overview
Work History
Skills
Timeline
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Frances Sanchez

Frances Sanchez

Greeley,CO

Summary

Cashier skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

Energetic and reliable worker well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Customer service and sales expert able to identify customer need and deliver solutions to problems.

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Dependable Attendant able to keep supplies stocked, areas cleared and hazards eliminated. Bringing 20years' experience in [Industry]. Highly effective at managing multiple simultaneous tasks in busy environments.

Overview

13
13
years of professional experience

Work History

Warehouse Worker

T.A. Pelsue
Lamar, Colorado
11.2018 - 05.2019
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Evaluated circumstances and made timely decisions based on company [Type] guidelines.
  • Moved boxes, containers and pallets with equipment such as [Type] and [Type] to meet demanding production targets.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Methodically picked, packed and labeled merchandise to prepare for shipment.
  • Counted and stocked merchandise as specified by inventory control log.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Recognized and reported defective material and equipment.
  • Safely operated pallet jacks and [Type] equipment to move items to and from different warehouse locations.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Ensured damaged products were identified and removed when received.
  • Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
  • Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
  • Accurately recorded inventory levels to support completion of order requests and audits.
  • Accurately staged and sorted products for loading.
  • Effectively communicated with all levels of staff and management.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

Cashier

Walmart Pharmacy
Lamar, Colorado
05.2017 - 01.2019
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
  • Planned and executed [project].
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.

Attendant

Legacy Assisted Living
Lamar, Colorado
05.2006 - 04.2017
  • Responded to questions about local area and company services.
  • Maintained cleanliness, neatness and organization of all areas.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Completed day-to-day tasks by leveraging knowledge of [Software].
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Processed average of [Number] transactions each day to keep workflows moving smoothly.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Kept current on market and product trends to effectively answer customer questions.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
  • Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
  • Used specific cleaning products in each guest room as per company procedures.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Delivered extra linens, paper products, and toiletries to guests.
  • Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Managed the linen cart, keeping it neat and organized.
  • Managed accurate and adequate cash stock and inventory balances.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Attended [Number] team meetings each month to voice concerns and offer constructive feedback to others.
  • Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Compiled weekly monetary reports and records for store managers.
  • Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Attended local, regional and national trade shows for product development training as defined by territory needs.
  • Trained new employees on company customer service policies and service level standards.

Skills

  • Experience in [Field]
  • Safety understanding
  • Inventory control
  • Cleaning services
  • Front desk communications
  • Room preparation
  • Corporate standards
  • Chemicals disposal
  • Proficient in MS Office
  • Organizational strengths
  • Employee scheduling
  • Loss prevention
  • Superior communication skills
  • Dependable and reliable
  • Personnel training and development
  • High-energy attitude
  • Flexible scheduling
  • Resolution-oriented
  • Organized
  • Invoice processing
  • Strong communication skills
  • Cash handling accuracy
  • Courteous demeanor
  • Staff training and development
  • Adaptive team player
  • Excellent multi-tasker
  • Office equipment proficiency
  • Flexible schedule
  • Time management
  • MS Office proficient
  • Effective team player
  • Cheerful and energetic

Timeline

Warehouse Worker

T.A. Pelsue
11.2018 - 05.2019

Cashier

Walmart Pharmacy
05.2017 - 01.2019

Attendant

Legacy Assisted Living
05.2006 - 04.2017

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Frances Sanchez