Frances Sandoval
San Antonio,Texas
Summary
A personable administrative professional devoted to nurturing positive connections with clients, staff, and management. Possesses advanced communication skills, excelling in complex problem-solving and conflict resolution. Demonstrates expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Next Oncology
09.2022 - Current
- Facilitate seamless travel logistics, including air, ground, and hotel arrangements for physicians and executive staff, both domestically and internationally
- Efficiently manage travel expense reports, ensuring timely submission and reconciliation for physicians and executive staff
- Develop and distribute detailed travel itineraries, optimizing scheduling and productivity for physicians and executive staff
- Coordinate administrative and clinical calendars for physicians, streamlining appointments and meetings
- Organize and schedule Sponsor safety conferences, ensuring smooth execution and compliance for physicians
- Provide administrative support for professional associations, including abstract submissions, registration, and dues management
- Renew medical licenses and manage physicians' email accounts with utmost confidentiality
- Deliver exceptional customer service to internal and external stakeholders, maintaining a professional and courteous demeanor
- Act as a purchasing card holder, overseeing procurement of food and supplies and managing monthly expenses and financial records
- Handle phone calls, visitors, and mail; compose and distribute correspondence and forms as needed.
Surgery Scheduler
Texas Oncology
08.2020 - 09.2022
- Coordinated operating room schedules, anesthesia, and surgical assistants for efficient surgical procedures
- Managed pre-operative testing and clearance procedures, obtaining necessary insurance authorizations and certifications
- Provided comprehensive instructions to patients regarding pre-operative preparations and post-operative care
- Confirmed surgery details with patients, facilities, and anesthesia providers, ensuring smooth execution
- Communicated surgical information and appointment details to patients and facilitated necessary documentation
- Oriented and trained new surgery schedulers, ensuring adherence to protocols and best practices.
Scheduler/Insurance Verifier
South Texas Radiology Imaging Center
07.2016 - 08.2020
- Conducted systematic patient follow-ups and accurately scheduled appointments in a high-volume call center environment
- Verified patient insurance coverage and obtained necessary approvals for diagnostic imaging procedures
- Corresponded with physician offices and imaging centers to coordinate exam approvals and scheduling
- Conducted peer-to-peer interviews and provided training to new schedulers to ensure operational efficiency.
Repair Proactive Solutions Representative
Sears
05.2015 - 07.2016
- Resolved escalated customer issues and demonstrated product expertise to provide effective solutions
- Analyzed and documented customer feedback to improve service quality and customer satisfaction
- Communicated with customers and business partners to address concerns and ensure resolution.
Customer Service/Sales Representative
Sears
07.2013 - 05.2015
- Managed high call volumes and provided exceptional customer service, enhancing the online shopping experience
- Recommended products and alternatives to meet customer needs and preferences
- De-escalated calls and resolved customer inquiries and complaints promptly and professionally.
Sales Representative
Harris Connect
12.2012 - 07.2013
- Verified customer information and updated school and alumni records to maintain accuracy
- Utilized suggestive selling techniques to promote additional products and services.
Store Manager
Piercing Pagoda
05.2007 - 12.2012
- Oversaw store operations, including inventory management, marketing, and customer service
- Maintained store cleanliness and visual merchandising standards to enhance the customer shopping experience.
Education
Bachelor of Applied Arts and Sciences in Applied Administration -
University of Houston- Downtown
05.2024
Associate of Applied Science in Healthcare Administration -
Palo Alto College
12.2022
Biology/Pre-Nursing Coursework -
San Antonio College
08.2020
Skills
- Proficient in Microsoft Windows
- Proficient in Microsoft Excel
- Advanced knowledge of Point of Sale systems
- Experienced in call center operations
- Multitasking with dual monitors
- Data entry
- Strong leadership skills
- Effective team management
- Decision-making
- Ethical
- Detail-oriented
- Maintaining confidentiality
- Skilled in problem-solving
- Organization
- Ability to prioritize tasks
- Meeting deadlines
- Goal-oriented
- Self-motivated
- Achieving objectives
- Delivering results
- Empathetic
- Building rapport
- Motivational interviewing techniques
- Excellent critical thinking abilities
- Identification of innovative solutions
- Proven track record in sales
- Customer service
- Customer-centric approach
- Focus on satisfaction
- Highly adaptable to changing environments
- Thriving in fast-paced settings
- Familiar with grant proposal writing processes
- Effective communication
- Persuasive writing skills
- Proficient in time management
- Efficient utilization of resources
- Optimization of productivity
- Office Administration
- Calendar Management
- Time Management
- Adaptability and Flexibility
- Active Listening
Certification
- Community Health Worker Certification
- Medical Assistant Program
- High School Diploma
- Introduction to Health Care Leadership
- Introduction to Patient Safety from Error to Harm
- Human Factors and Safety
- Teamwork and Communication
- Responding to Adverse Events
- Root Cause Analysis and Actions
- Pursuing Professional Accountability and a Just Culture
- Introduction to the Triple Aim for Populations
- Introduction to Patient-Centered Care
- Introduction to Public Health Surveillance
- COVID-19 Vaccination Training
- Quality Improvement 101
- Quality Improvement 102
- Effective Communication for Healthcare Professionals
- Leadership Management Communication
- Achieving Total Systems Safety
- Introduction to Health Care Improvement
- TABC Certification (Texas Alcoholic Beverage Commission)
- How to Improve with the Model for Improvement
- Testing and Measuring Changes with PDSA Cycles
- Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools
- Leading Quality Improvement
- Public Health 101: Introduction to Prevention Effectiveness
- Public Health 101: Introduction to Epidemiology
Volunteer Experience
- Volunteer, San Antonio Food Bank, 04/01/23, Present, Collaborating to organize and/or package fresh produce, non-perishable foods, and household goods for distribution., Sorting and packing donations involves unpacking and organizing food items efficiently., Inspecting expiration dates to identify and discard expired or damaged products.
- Volunteer, Meals on Wheels, 11/01/23, Present, Delivered meals
Timeline
Administrative Assistant
Next Oncology
09.2022 - Current
Surgery Scheduler
Texas Oncology
08.2020 - 09.2022
Scheduler/Insurance Verifier
South Texas Radiology Imaging Center
07.2016 - 08.2020
Repair Proactive Solutions Representative
Sears
05.2015 - 07.2016
Customer Service/Sales Representative
Sears
07.2013 - 05.2015
Sales Representative
Harris Connect
12.2012 - 07.2013
Store Manager
Piercing Pagoda
05.2007 - 12.2012
Bachelor of Applied Arts and Sciences in Applied Administration -
University of Houston- Downtown
Associate of Applied Science in Healthcare Administration -
Palo Alto College
Biology/Pre-Nursing Coursework -
San Antonio College
- Community Health Worker Certification
- Medical Assistant Program
- High School Diploma
- Introduction to Health Care Leadership
- Introduction to Patient Safety from Error to Harm
- Human Factors and Safety
- Teamwork and Communication
- Responding to Adverse Events
- Root Cause Analysis and Actions
- Pursuing Professional Accountability and a Just Culture
- Introduction to the Triple Aim for Populations
- Introduction to Patient-Centered Care
- Introduction to Public Health Surveillance
- COVID-19 Vaccination Training
- Quality Improvement 101
- Quality Improvement 102
- Effective Communication for Healthcare Professionals
- Leadership Management Communication
- Achieving Total Systems Safety
- Introduction to Health Care Improvement
- TABC Certification (Texas Alcoholic Beverage Commission)
- How to Improve with the Model for Improvement
- Testing and Measuring Changes with PDSA Cycles
- Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools
- Leading Quality Improvement
- Public Health 101: Introduction to Prevention Effectiveness
- Public Health 101: Introduction to Epidemiology
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