Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Work Availability
Languages
Work Preference
Quote
Timeline
CustomerServiceRepresentative

Frances Santos

Dallas

Summary

Positive, reliable, and detail-focused with strong aptitude for ensuring product quality and adherence to standards. Well-versed in quality control processes and familiar with inspection techniques and tools, including defect identification and measurement accuracy. Committed to maintaining high-quality standards and contributing to operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Inspector

RR Donnelley
03.2023 - 03.2024
  • Inspected [Product or service] with accuracy, reporting problems or defects quickly.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.

Bather/Brusher

PetSmart
07.2022 - 03.2023
  • Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
  • Improved customer satisfaction by providing efficient and thorough bathing services for pets.
  • Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
  • Increased customer loyalty through personalized service, remembering repeat clients'' preferences for their pets'' grooming needs.
  • Assisted in maintaining a clean and organized workspace, ensuring a safe environment for both staff and pets.
  • Safely restrained animals during bathing procedures using appropriate methods to minimize stress while protecting staff from injury.
  • Promoted pet health by identifying potential issues such as skin irritations or ear infections during bathing sessions.

Dispatcher/Coordinator

Fagan Logistic Services
11.2018 - 06.2022
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
  • Collaborated with other departments to streamline processes and improve overall operational efficiency.

Cashier

The Home Depot
06.2017 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Fulfillment Associate

The Container Store
01.2017 - 04.2017
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Hostess/Server

Romano's Macaroni Grill
11.2015 - 01.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

High school diploma -

Cedar Hill High School
Cedar Hill, TX
06.2016

Skills

  • Keen eye for detail
  • Documentation skills
  • Safety protocols
  • Patience and empathy
  • Cleanliness and sanitation
  • Customer service excellence
  • Money handling
  • Route planning
  • Multitasking and organization
  • Willing to learn
  • Teamwork and collaboration
  • Active listening

Personal Information

Authorized To Work: US for any employer

Certification

  • Licensed Life Insurance Agent/Broker - Texas Department of Insurance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work from home optionWork-life balanceCareer advancement

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Quality Inspector

RR Donnelley
03.2023 - 03.2024

Bather/Brusher

PetSmart
07.2022 - 03.2023

Dispatcher/Coordinator

Fagan Logistic Services
11.2018 - 06.2022

Cashier

The Home Depot
06.2017 - 10.2018

Fulfillment Associate

The Container Store
01.2017 - 04.2017

Hostess/Server

Romano's Macaroni Grill
11.2015 - 01.2017

High school diploma -

Cedar Hill High School

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Frances Santos