Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frances Sayson

Las Cruces,NM

Summary

Offering background characterized by strong communication and organizational skills, eager to learn and thrive in educational settings. Brings understanding of classroom dynamics and child development, quickly adapting to assist with lesson preparations and student engagement. Ready to use and develop skills in classroom support and educational assistance in any role.

Overview

7
7
years of professional experience

Work History

Guest Service Specialist/Fourth Key Manager

Mister Car Wash
10.2023 - 07.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints swiftly and professionally, ensuring high levels of satisfaction and repeat business.
  • Leveraged strong problem-solving skills to address operational challenges promptly and effectively.
  • Maintained a safe working environment by enforcing compliance with company policies and industry regulations.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
  • Improved customer satisfaction by providing efficient and thorough car wash services.
  • Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.

Customer Service Associate

Walgreens
01.2022 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Cashier

Savers
10.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier

Village Market
06.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, and locate items.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Waitress

Sparky's
09.2017 - 06.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Associate of Arts - Early Childhood Education & Family Support

Western New Mexico University
Silver City, NM
12-2026

High School Diploma -

Hatch Valley High School
Hatch, NM
05.2017

Skills

  • Exceptional communication
  • Customer service
  • Computer skills
  • Detail-oriented
  • Flexible schedule
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliability
  • Self-motivation
  • Adaptability

Timeline

Guest Service Specialist/Fourth Key Manager

Mister Car Wash
10.2023 - 07.2024

Customer Service Associate

Walgreens
01.2022 - 05.2022

Cashier

Savers
10.2020 - 05.2021

Cashier

Village Market
06.2019 - 09.2019

Waitress

Sparky's
09.2017 - 06.2018

High School Diploma -

Hatch Valley High School

Associate of Arts - Early Childhood Education & Family Support

Western New Mexico University

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Frances Sayson