Empathetic and compassionate professional with a solid understanding of social work ethics and values. Driven by a passion for continuous learning and growth in the field. Demonstrates remarkable ability to quickly grasp new concepts and effectively apply them in practice. Possesses extensive experience in case management and client advocacy, with exceptional skills in crisis intervention and individual counseling. Committed to making a meaningful impact by providing support and empowerment to clients through the implementation of effective interventions and utilization of available resources.
Hi, I’m
Frances S. Crawford
Bogart
Summary
Overview
29
years of professional experience
Work History
Advantage Behavioral Health Systems
Director of Care Management
11.2020 - Current
Job overview
- Established evaluation tools to measure quality of health records
- Provided ongoing support to the executive team by offering insights and recommendations on strategic planning initiatives related to quality of services.
- Advocated for patient-centered approaches in all aspects of healthcare delivery, fostering a positive reputation within the community served by the organization.
- Directed update of electronic health record system to enhance documentation of care
- Evaluated clinical workflows to identify gaps in service delivery, resulting in actionable recommendations for process improvement initiatives.
- Cultivated strong relationships with key stakeholders across departments for better alignment on shared goals regarding patient outcomes and compliance
- Promoted organizational compliance by staying current on industry regulations and adapting departmental policies as needed.
- Created training materials for new hires and existing staff members to ensure consistent implementation of quality documentation
- Set and updated staff schedules, delegated assignments and monitored performance.
- Audited charts to check compliance.
- Supervised and coached team members on proper procedures and care standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Advantage Behavioral Health Systems
Clinician
11.2017 - Current
Job overview
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Advocated for patients to ensure access to appropriate resources and services when needed.
- Conducted group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Reviewed outcome measures data regularly to identify trends and modify treatment approaches accordingly for improved clinical results.
- Developed educational materials for patients and families about various mental health conditions, treatment options, and coping strategies.
- Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
Advantage Behavioral Health Systems
Team Lead
11.2017 - 11.2020
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve quality goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Continuous Quality Improvement Specialist
02.2015 - 11.2017
Job overview
- Complete scheduled document, chart, program and focused review
- Maintain day to day Utilization Review of authorization requests
- Provide New Employee Training on documentation
- Provide individualized trainings for employees based on needs identified by reviews and supervisors
- Ensure organization maintains compliance with funding and regulatory agencies
Georgia MENTOR
Program Supervisor, Developmental Disabilities Professional
12.2011 - 09.2014
Job overview
- Provide weekly supervision for up to six Program Service Coordinators
- Provide oversight and management of incident reports
- Conduct client chart reviews and ensured compliance with Medicaid, OPM and ORCC standards
- Manage an office of eleven in the absence of the Program Director
- Provide monthly training to current Mentors
Georgia MENTOR
Program Service Coordinator
05.2011 - 12.2011
Job overview
- Maintained a caseload of20 of Individuals with Intellectual Disabilities
- Conducted home visits
- Maintained documentation of client visits
- Maintained client files
Boys & Girls Clubs of Hall County
Grants Coordinator
11.2009 - 05.2011
Job overview
- Provided compliance oversight for grants from the Department of Human Services, Office of Juvenile Justice and Delinquency Prevention, Department of Education and the City of Gainesville
- Worked closely with the Finance Manager to ensure that all spending was in compliance with the stated budgets
- Worked with the Vice President of Development and Marketing with planning fundraising events and writing grants
Georgia State University
Research Associate
08.2001 - 07.2002
Job overview
- Assisted research director in developing the research plan for the Welfare to Work Grant
- Conducted interviews with women residents in rehab facilities
Ninth District Opportunity, Inc.
Program Specialist
06.2000 - 07.2001
Job overview
- Monitored two county Head Start/Georgia Pre-K programs for compliance of federal and state standards
- Conducted trainings for Family Partners
Laurelwood Hospital/Northeast Georgia Health System
Intake Specialist
01.1999 - 01.2000
Job overview
- Conducted initial assessments of potential mental health patients in the emergency room
Laurelwood Hospital
Primary Therapist/Program Assistant
01.1996 - 01.1998
Job overview
- Provided oversight of the involuntary admission process into the hospital
- Coordinated referrals for nursing home and personal care home placements
- Facilitated group therapy
Education
Georgia State University
Masters of Social Work
01.2000
University Overview
Emory University
Bachelors of Arts from Psychology
01.1995
University Overview
Skills
- Quality improvement
- Clinical leadership
- Records management
- Adaptability
- Teamwork and collaboration
- Customer service
- Therapeutic techniques - EMDR, DBT, MI, CBT
- Multidisciplinary approach
- Clinical assessment
- Clinical documentation
- Reliability
- Critical thinking
Accomplishments
Accomplishments
Trained in EMDR
Affiliations
Affiliations
- NASW - GA
- Volunteer with Trauma Recovery Network
- Licensed Master Social Worker - Georgia
- MSW002803
Timeline
Director of Care Management
Advantage Behavioral Health Systems
11.2020 - Current
Clinician
Advantage Behavioral Health Systems
11.2017 - Current
Team Lead
Advantage Behavioral Health Systems
11.2017 - 11.2020
Continuous Quality Improvement Specialist
02.2015 - 11.2017
Program Supervisor, Developmental Disabilities Professional
Georgia MENTOR
12.2011 - 09.2014
Program Service Coordinator
Georgia MENTOR
05.2011 - 12.2011
Grants Coordinator
Boys & Girls Clubs of Hall County
11.2009 - 05.2011
Research Associate
Georgia State University
08.2001 - 07.2002
Program Specialist
Ninth District Opportunity, Inc.
06.2000 - 07.2001
Intake Specialist
Laurelwood Hospital/Northeast Georgia Health System
01.1999 - 01.2000
Primary Therapist/Program Assistant
Laurelwood Hospital
01.1996 - 01.1998
Emory University
Bachelors of Arts from Psychology
Georgia State University
Masters of Social Work
Similar Profiles
Tyler McKeeTyler McKee
Recovery Coach at Advantage Behavioral Health SystemsRecovery Coach at Advantage Behavioral Health Systems
Sharla Stroud LCSWSharla Stroud LCSW
LCSW at CHE Behavioral Health ServicesLCSW at CHE Behavioral Health Services
SHARON TAYLORSHARON TAYLOR
Mobile Crisis Second Responder at Behavioral Health LinkMobile Crisis Second Responder at Behavioral Health Link