Frances Sgourakis
Pittsburgh, PA,Pennsylvania
Summary
Dynamic and dedicated professional with lifeguard certification and strong communication skills, recognized for enhancing safety and customer satisfaction at Bowerhill Swim Club. Proven leadership in managing operations and training staff, while effectively solving problems and ensuring compliance with safety standards. Committed to fostering a positive environment and optimizing service efficiency.
Overview
3
3
years of professional experience
Work History
Lifeguard
Bowerhill Swim Club
Pittsburgh, PA
07.2022 - 08.2025
- Monitored pool area for safety, ensuring compliance with regulations and standards.
- Responded promptly to emergencies, administering first aid as necessary.
- Educated patrons on pool rules and safety practices to foster a safe environment.
- Conducted routine inspections of facilities and equipment for operational readiness.
- Managed scheduling and staffing, optimizing coverage during peak hours for efficient pool operations. Assisted in finding coverage for call offs and no shows.
Cashier
Marshalls
Pittsburgh, PA
12.2024 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and transparency.
- Assisted customers with product inquiries to enhance shopping experience.
- Handled returns and exchanges, adhering to store policies for customer satisfaction.
Host
Applebee's Grill + Bar
Pittsburgh, PA
08.2024 - 02.2025
- Welcomed guests, ensuring a positive first impression and seamless entry experience.
- Managed reservations and seating arrangements to optimize guest flow and dining efficiency.
- Provided menu information, enhancing guest knowledge and supporting informed dining choices.
- Assisted in maintaining cleanliness and organization of front-of-house areas for optimal ambiance.
Snack Bar Manager
Bowerhill Swim Club
Pittsburgh, PA
05.2024 - 08.2024
- Oversaw daily operations to ensure efficient snack bar service and customer satisfaction.
- Managed inventory levels, ordering supplies, and minimizing waste through effective stock management.
- Trained and mentored staff on best practices for food preparation and customer interaction.
- Developed employee schedules to optimize coverage during peak hours while maintaining labor costs.
Sales Associate
Aerie By American Eagle
Pittsburgh, PA
09.2023 - 07.2024
- Assisted customers in product selection by providing knowledgeable recommendations.
- Processed cash and credit transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor to enhance customer experience.
- Supported team members by restocking merchandise and ensuring optimal inventory levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Nursing
University of Pittsburgh
Pittsburgh, PA06-2028
High School Diploma -
Mount Lebanon High School
Pittsburgh, PA06-2025
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
Timeline
Cashier
Marshalls
12.2024 - 07.2025
Host
Applebee's Grill + Bar
08.2024 - 02.2025
Snack Bar Manager
Bowerhill Swim Club
05.2024 - 08.2024
Sales Associate
Aerie By American Eagle
09.2023 - 07.2024
Lifeguard
Bowerhill Swim Club
07.2022 - 08.2025
Bachelor of Science - Nursing
University of Pittsburgh
High School Diploma -
Mount Lebanon High School