Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Interests
Timeline
FRANCES SMITH

FRANCES SMITH

Front Office Administrator
Lake Oswego,OR
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Summary

As an enthusiastic professional with a natural talent for customer service and a warm, friendly demeanor, I am excited about the opportunity to join your community as a Receptionist. My outstanding phone presentation, proficiency in Microsoft Office, and strong problem-solving abilities enable me to thrive in fast-paced environments while providing top-notch support to residents and visitors. With a genuine passion for enhancing senior living, I am eager to contribute to your community and help redefine the senior living experience.

Overview

27
27
years of professional experience
1
1
Certification

Work History

OFFICE MANAGER

Trail Blazers Inc.
Portland
08.2019 - 06.2020
  • Managed Office Operations at the Rose Quarter, including the Trail Blazers and Rip City Management
  • Implemented and led a combined annual budget of over $500,000 for the Trail Blazers and Rip City Management, overseeing 11 budget lines for each company
  • Oversaw two receptionists, managed schedules, conducted training, prepared reports, ensured productivity, and arranged backup support when needed
  • Partnered with various vendors to procure products such as business machines, furniture, office supplies, snacks, and beverages to support three buildings on campus
  • Led the conceptualization and design of an innovative mailroom/workroom concept

ASSISTANT OFFICE MANAGER

Trail Blazers Inc.
Portland
08.2013 - 08.2019
  • Reporting directly to the SVP of People and Culture, I provided essential support for all office management functions at the Rose Quarter Campus
  • Effectively managed phone calls, visitors, and mail, consistently receiving positive feedback for exceptional service and assistance
  • Proposed and successfully implemented the new visitor log-in system 'Envoy' in collaboration with the IT department
  • Ensured that the front office was consistently clean and organized in order to maintain a professional and polished appearance.
  • Assisted the Office Manager in managing office supplies, inventory systems, and troubleshooting office machines. Also responsible for balancing and forecasting the monthly administrative budget

RECEPTIONIST

Trail Blazers Inc.
Portland
11.1993 - 08.2013
  • Successfully managed a high-volume ShoreTel phone system, handling over 100 daily with professionalism and efficiency
  • Provided exceptional customer service by warmly greeting clients, staff, vendors, and fans and ensuring their satisfaction
  • Efficiently managed incoming and outgoing mail, ensuring prompt delivery, and coordinated courier services as needed
  • Skillfully handled a wide range of administrative tasks, from managing documentation to handling copying, faxing, mailing, and filing.
  • Created, coordinated, and launched a weekly lunch event for all Rose Quarter Campus employees

Education

Bachelor of Science - Secondary Education And Political Science

University of North Alabama, Florence

Skills

  • "ShoreTel" Phone System - Experienced and comfortable in handling a multi-line phone system, directing calls appropriately, and taking detailed messages in a polite phone manner
  • Microsoft Office Suite - Word - Excel - Outlook
  • Google - Docs- Sheets- Forms
  • Budgeting and Account Reconciliation
  • Relationship builder with excellent client service skills
  • Professional demeanor, including appropriate dress, behavior, and adherence to company policies and standards
  • Active listener with the ability to communicate in a professional and friendly manner
  • A strong focus on providing excellent customer service to all visitors, residents, vendors and team members This involves being courteous, respectful and attentive to the needs and concerns of others
  • Ability to keep a neat and tidy workspace, manage multiple tasks efficiently, prioritize duties to secure smooth office operations
  • Resourceful and able to handle unexpected situations with composure

Accomplishments

  • Planned and coordinated a new space for 17 interns from finding the space, to the design and furnishings. Sourced, negotiated, and secured multi-year contracts on furniture pricing for future purchases.
  • I worked directly with senior leadership to develop and administer $500,000 per year department budget.
  • I am honored to have been acknowledged as the Employee of the Year by my colleagues. This marks the sole year the company bestowed this distinguished award.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • I had the opportunity to work closely with a team of 20 individuals on the project to plan, design, and build new offices throughout the Rose Quarter campus.

Certification

Leadership Training Certificate - Leadership Development Foundation Series, 08/01/19

Work Preference

Important To Me

Company CulturePaid time offWork-life balancePaid sick leave

Interests

Hand crafted cards

Taking walks with my Yorkie

Visiting wine country

Exploring the internet

Cooking

Timeline

OFFICE MANAGER - Trail Blazers Inc.
08.2019 - 06.2020
ASSISTANT OFFICE MANAGER - Trail Blazers Inc.
08.2013 - 08.2019
RECEPTIONIST - Trail Blazers Inc.
11.1993 - 08.2013
University of North Alabama - Bachelor of Science, Secondary Education And Political Science

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FRANCES SMITHFront Office Administrator