FRANCES SPARKS
Portland,US
Summary
Highly motivated individual with over 15 years of experience in delivering excellence. Skilled in Problem solving and conflict resolution, resulting in a 90% customer satisfaction rate. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.
Overview
11
11
years of professional experience
Work History
Human Resources Administrator - Hiring Manager
Travco / CI Azumano Travel
09.2020 - 01.2026
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
- Prepare personnel forecast to project employment needs.
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Serve as a link between senior management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Streamlined interview processes, enhancing efficiency and reducing time-to-fill positions.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Oversee the evaluation, classification and rating of occupations and job positions.
- Contributes to agency efforts by accomplishing related tasks as needed
- Perform multiple HR tasks for talent acquisition.
- Managed and performed for 56 military travel agents.
- Handles travel issues, conflicts, complaints, cancellations, and refunds.
- Attends travel seminars and conferences.
- Collect payments and applicable fees for travel.
- Recruited top talent to maximize profitability.
- Analyzed payroll data to identify trends, recommending adjustments to optimize budget allocation and resource management.
- Maintained compliance by staying current on federal, state, and local tax regulations.
- Reduced payroll discrepancies by implementing thorough auditing processes and addressing any issues promptly.
Senior Community Manager
West Arden Management
08.2018 - 01.2021
- Recruit, interview, and select employees.
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
- Resolved resident issues quickly and increased retention by 20%.
- Effectively managed a team of 9 including maintenance and activities personnel.
- Maintain knowledge on contract leases and renewals to advocate for appropriate changes.
- Managed community within established cost constraints.
- Interpret and communicate work procedures and company policies to staff.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Compute figures such as balances, totals, or commissions.
Area Community Director
McDougal Properties
03.2015 - 06.2018
- Prepare detailed budgets and financial reports for properties.
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
- Recommend purchase of new or improved technology, such as automated systems.
- Develop risk management programs to ensure continuity of supply in emergency scenarios.
- Conduct exit interviews to identify reasons for employee termination.
- Identify staff vacancies and recruit, interview and select applicants.
- Prepare and follow budgets for personnel operations.
- Analyze training needs to design employee development, language training and health and safety programs.
- Implement corrective action plans to solve organizational or departmental problems.
- Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
- Analyze information on property values, taxes, zoning, population growth, and traffic volume and patterns to determine if properties should be acquired.
Education
CCAF - Aviation
Air Force Community College
Remote05.2004
Associate of Arts - Accounting
Guam Community College
Mangilao, Guam05.1999
Certification - CAM, ACAM Anti Money Laundereing
National Apartment Association
Remote 10-2018
Skills
- Payroll Management
- Supervisory/Management
- Budget Management
- Facility Repair Reporting
- Customer Service
- Vendor Relations
- Property Inspections
- New employee training
- Employee onboarding
- Benefits administration
- Document management
- Human resource management
- Workers' compensation
- Background checks
- Personnel file management
- Benefits oversight
- Employee onboarding and offboarding
- Operations management
Timeline
Human Resources Administrator - Hiring Manager
Travco / CI Azumano Travel
09.2020 - 01.2026
Senior Community Manager
West Arden Management
08.2018 - 01.2021
Area Community Director
McDougal Properties
03.2015 - 06.2018
Associate of Arts - Accounting
Guam Community College
CCAF - Aviation
Air Force Community College
Certification - CAM, ACAM Anti Money Laundereing
National Apartment Association