Frances Spencer

The responsibility of the QA Agent is to ensure the medical records viewed contain the
correct patient information and any requested medical information pertaining to the
medical chart from our clients •
Ensuring that the employee follows their schedules properly as designed
•
Meet and/or exceed required goals for efficiency, accuracy and speed
•
Review each page of the chart/progress notes to make sure that the records retrieved are
for the correct member and meets predetermined requirements
•
Ensure the confidentially of data collected and stored is maintained appropriately
•
Any other duties assigned by Manager
•
The employee must be able to follow Company policies
•
Receive direction from others, work effectively with co-workers in a constructive and
positive manner •
Perform other tasks and duties as necessary
•
May be required to work charts that have been rejected when error

• Identified communication channels to set roadmap to distribute information.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Created and updated records and files to maintain document compliance.
• Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
• Scheduled meetings booked meeting rooms and prepared meeting agendas.
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Resolved customer concerns efficiently to promote satisfaction and loyalty.
• Handled incoming and outgoing mail.
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.