FRANCES THOMAS
OKLAHOMA CITY,OK
Summary
Client Services and Registration Specialist with over 18 years of experience in the public sector, recognized for expertise in streamlining supplier onboarding and enhancing vendor compliance and satisfaction.
Overview
17
17
years of professional experience
Work History
Vendor Relations and Registration Specialist
State of Oklahoma Lottery Commission
OKLAHOMA CITY, OK
08.2011 - 01.2025
- Managed registration and ACH procedures, ensuring compliance and fraud prevention for state contracts.
- Oversaw cross-departmental training programs and documentation updates, strengthening operational accuracy and team proficiency.
- Developed and implemented compliance procedures, ensuring registration accuracy, minimizing fraud risks.
- Implemented advanced fraud detection protocols enhancing state ACH security
- Merged digital and traditional channels, streamlining vendor communication, improving response efficiency.
- Established comprehensive vendor verification standards, strengthening contract integrity.
- Assisted in the development of policies and procedures
Public Relations Director
Cicero International
Oklahoma City, OK
03.2008 - 07.2011
- Oversaw the daily operations of the public relations team to ensure the timely delivery of projects.
- Cultivated connections with influential figures and press outlets.
- Supervised media exposure and analyzed outcomes, enhancing clients' growth.
- Secured consistent brand representation throughout marketing campaigns.
- Generated ideas for new marketing strategies based on industry trends.
- Coordinated and oversaw work orders to ensure adherence to client timelines.
- Implemented and organized promotional events, grand openings, ad campaigns.
- Ensured projects aligned with financial constraints through strategic monitoring.
- Oversaw multiple concurrent projects to maintain high standards of quality and meet deadlines.
- Established strategic partnerships with media outlets and industry leaders.
Education
Some College (No Degree) - Business relations and Marketing
Sacred Heart University
Puerto RicoSkills
- Financial Data Management
- NASHA ACH compliance
- Oracle PeopleSoft
- Supplier direct deposit processing
- NICE Phone System
- SNOW online ticketing portal management
- Fraud prevention measures
- Training and development
- Lyons ACH verification system
- Client Satisfaction Management
- Risk management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Vendor Relations and Registration Specialist
State of Oklahoma Lottery Commission
08.2011 - 01.2025
Public Relations Director
Cicero International
03.2008 - 07.2011
Some College (No Degree) - Business relations and Marketing
Sacred Heart University
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