Summary
Overview
Work History
Education
Skills
Timeline
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Frances Torres

Jonesboro,GA

Summary

My experience in clinical area in the health field, which has allowed me to develop in different areas where I have reached and achieved goals established by the employer. Complying with what is established and expected by the company. I consider myself a person who learns, adapts easily and doesn't need to work with a lot of supervision. With the willingness to offer my knowledge and skills to continue my personal development and in turn for the company.

Overview

21
21
years of professional experience

Work History

Secretary Coordinator

Dermatology Practice
San Juan, PR, Puerto Rico
02.2023 - 12.2024
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Researched and prepared reports required by management or governmental agencies.
  • Guided employees in handling difficult or complex problems.
  • Ordered office supplies when necessary; monitored inventory levels to ensure adequate stock is available at all times.
  • Answered incoming calls from customers and clients in a professional manner; assisted with inquiries as needed.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Answered telephones, directed calls, and took messages.
  • Resolved customer complaints or answered customers' questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered calls per shift to assist with customer questions and concerns.

Therapist Respiratory, Supevisor

Hospital Ashford
San Juan, Puerto Rico
10.2003 - 11.2016
  • Responsible for compliance with the policies and regulations of the respiratory therapy department.
  • Met with patients and provided diagnoses and consultations.
  • Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
  • Perform clinical competencies for each of the employees under my charges
  • Maintain quality control of medical equipment.
  • Make payroll of employees.
  • Coordinate educational talks and guide staff to new beginnings
  • Distribute daily tasks to employees and validate their compliance.
  • Create departmental policies and standard and implement them together with the staff.
  • Talked with family members during period when patients could not self-advocate.
  • Documented staff information, service plans, treatment reports and progress notes.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Maintained accurate records of clinical activity in accordance with HIPAA guidelines.
  • Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
  • Performed daily rounds on patients receiving respiratory therapy services.
  • Monitored inventory levels of supplies used in the department.
  • Explained policies, procedures and services to patients.
  • Identified needs of customers promptly and efficiently.

Education

Associate of Science - Operations Management And Supervision

Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR
02-2009

Associate of Science - Therapist Respiratory

CEM
Humacao, PR
05-2003

Skills

  • Office Management
  • Employee Supervision
  • Professional Correspondence
  • Report Preparation
  • Calendar Management
  • Document Management
  • Data Entry
  • Payroll Administration
  • Scheduling
  • Appointment Scheduling
  • Customer Service Management
  • Regulatory Compliance
  • Staff Training
  • Motivational Leadership
  • Workflow Optimization
  • Support Services
  • Policy Development
  • Staff Development and Training
  • Relationship Building
  • Handling Complaints
  • Multitasking and Organization
  • Workflow Planning
  • Goal Setting
  • Coaching and Mentoring

Timeline

Secretary Coordinator

Dermatology Practice
02.2023 - 12.2024

Therapist Respiratory, Supevisor

Hospital Ashford
10.2003 - 11.2016

Associate of Science - Operations Management And Supervision

Sistema Universitario Ana G Mendez - Universidad Metropolitana

Associate of Science - Therapist Respiratory

CEM

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Frances Torres