Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
FRANCES TORT
Open To Work

FRANCES TORT

Killeen,TX

Summary

Strategic and results-driven General Manager with over 10 years of leadership experience in retail, logistics, customer service, and business operations. Proven track record of driving operational efficiency, team performance, and customer satisfaction in high-volume environments. Adept at managing cross-functional teams, streamlining processes, and executing growth strategies.

Overview

16
16
years of professional experience

Work History

Rideshare Partner / Independent Driver

Lyft
12.2020 - Current
  • Operated an independent business, delivering high-quality customer service and maintaining a 4.9+ driver rating.
  • Managed time and logistics to maximize efficiency and earnings in a flexible work model.
  • Used real-time navigation tools to ensure timely pickups and drop-offs.

CEO Executive Assistant / Project Manager (Remote)

Ibanera
08.2024 - 06.2025
  • Supported executive leadership in managing schedules, communications, and project milestones.
  • Coordinated cross-functional teams to execute business initiatives and track progress.
  • Conducted market research and data analysis to support executive decision making.

General Manager

U-Haul
02.2022 - 08.2024
  • Directed daily operations, leading a team to exceed sales goals and customer service benchmarks.
  • Implemented streamlined procedures, increasing operational efficiency and reducing wait times.
  • Developed team training programs, improving employee retention and performance.
  • Ensured compliance with company policies, safety regulations, and customer service standards.

Assistant Manager

AutoZone
01.2018 - 01.2020
  • Supervised daily store operations, including staff management, inventory, and customer service.
  • Trained new employees and contributed to a 15% increase in monthly sales.

Parts Sales Manager

AutoZone
01.2010 - 01.2018
  • Oversaw parts department sales, ensuring accurate inventory and strong vendor relations.
  • Improved customer satisfaction scores through targeted sales strategies and team coaching.

Education

Associate Degree - Local and International Cuisine

NUC University
San Juan, PR

Skills

  • Operational & Business Management: P&L Oversight
  • Inventory Control
  • Compliance
  • Process Improvement
  • Logistics Coordination
  • Leadership & Communication: Team Leadership
  • Coaching & Training
  • Delegation
  • Conflict Resolution
  • Customer Service Excellence

Work Preference

Location Preference

On-SiteHybridRemote

Timeline

CEO Executive Assistant / Project Manager (Remote)

Ibanera
08.2024 - 06.2025

General Manager

U-Haul
02.2022 - 08.2024

Rideshare Partner / Independent Driver

Lyft
12.2020 - Current

Assistant Manager

AutoZone
01.2018 - 01.2020

Parts Sales Manager

AutoZone
01.2010 - 01.2018

Associate Degree - Local and International Cuisine

NUC University

Similar Profiles

CREATE PROFILE