Frances Vaccaro

Confirming data on incoming and outgoing shipments and auditing tractor trailer information into Tom Team system for logistics.

Yard Jockey overnight in SWF2 (Fishkill) location

• Managed a team of drivers, providing support and guidance to improve performance and productivity.
• Maintained compliance with all regulations, avoiding fines and penalties for the organization.
• Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
• Trained new employees on company policies and best practices, fostering a culture of excellence within the department.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Checked guests in out of hotel, made reservations, and processed payments.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
• Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Created and managed project plans, timelines and budgets.