Frances Vargas Lugo

• 50 hours per week.

Responsibilities:

• Patrolled international land borders and coastal waters.
• Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
• Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
• Detected and prevented terrorists and terrorist weapons from entering country.
• Worked with trained K-9 partners to locate undocumented people and facilitate transport to border patrol facility.
• Searched farms, ranches and urban sites to locate and apprehend people attempting illegal United States entry.
• Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
• Communicated with Spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
• Partnered with aircraft-based law enforcement agents to find and apprehend ground-based undocumented aliens and people smugglers.
• Used variety of law enforcement databases such as e3 and EARM.
• Developed strong relationships with local law enforcement agencies to improve communication and cooperation during joint operations.
• Conducted interviews with suspects to gather crucial information for ongoing investigations.
• Managed checkpoints efficiently by directing traffic flow, verifying travel documents, and ensuring compliance with immigration laws.
• Maintained accurate records of apprehensions, seizures, and other relevant incidents for proper documentation and reporting purposes.
• Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
• Validated immigration documents, asked questions and reported discrepancies to authorities for further review.

• 40 hours per week.

Responsibilities:

• Assist with data entry, processing efforts along with certain portions of the humanitarian efforts.
• Maintain well-being outside of a secure complex, inventorying, tagging, and store personal property for tracking purposes.
• Supported Border Patrol Agents with processing of detainees and provide other clerical/administrative support to agents and other agency personnel.
• Used variety of law enforcement databases such as e3.

• 40 hours per week.

Responsibilities:

• Assisted clients in reducing debt with effective budgeting techniques and expense tracking.
• Enhanced client financial stability by developing personalized financial plans and strategies.
• Implemented customized coaching sessions that resulted in increased client confidence in managing personal finances.
• Helped members leverage credit and asset building financial products.
• Facilitated collaboration between spouses or family members when developing shared financial goals and responsibilities.
• Increased overall client satisfaction by consistently monitoring progress towards goals and adjusting strategies as needed.
• Coordinated referrals to appropriate staff and assisted members with navigating tools or accessing desired products.
• Educated clients on saving, investing, and retirement planning strategies to secure long-term financial success.
• Developed strong relationships with clients resulting in long-term partnerships for ongoing financial management assistance.
• Proactively identified potential issues within clients'' financial situations and offered timely solutions to mitigate risks.
• Streamlined administrative tasks, such as record-keeping and appointment scheduling, ensuring efficient operations within the practice.
• Improved clients'' credit scores through credit counseling and ongoing support.
• Collaborated with other professionals to offer holistic financial advice tailored to individual needs.
• Empowered individuals to make informed financial decisions through workshops, webinars, and one-on-one consultations.
• Assisted clients in understanding complex financial concepts using clear explanations and real-life examples.
• Fostered a supportive environment where clients felt comfortable discussing sensitive topics related to their finances.
• Navigated challenging life events alongside clients, such as job loss or divorce, offering emotional support while addressing financial concerns.
• Guided participants in development of realistic goals and enhanced accountability on financial matters.

• 40 hours per week.

Responsibilities:

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

• 38 hours per week.

Responsibilities:

• Work as a team and deliver strong customer service.
• Balance cash drawer, daily transactions, and assist with closing the branch.
• Respond to 20+ member calls daily.
• Provide a variety of financial services and products.
• Resolve a variety of simple to complex walk-in customer problems such as, account transactions, account balances and account balance discrepancies, multiple account linkages/combined statements, and unauthorized transactions claims.
• Notarize documents.
• Review and analyze loan documents with clients before closing the loan and/or product.
• Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
• Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
• Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
• Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Recommended specific products and services in alignment with individual needs, requirements, and specifications.

• 40 hours per week.

Responsibilities:

• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Opening and closing vaults.
• In charged of opening and closing the branch.
• Enhanced customer relationships with personalized service and addressing individual concerns promptly.
• Collaborated with team members to achieve sales targets and improve overall branch performance.
• Handle large amounts of money in a fast-paced environment.
• Worked closely with other departments to provide seamless service delivery for complex client requests.
• Train and lead other employees.
• Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
• Responsible for making collection calls.
• Maintained updated records of all financial transactions to support traceability.
• Provide a variety of financial services (cash advances, cashing checks, etc.).
• Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
• Provide Notary Services.

• 38 hours per week.

Responsibilities:

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• 20 hours per week.

Responsibilities:

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Streamlined checkout process for increased efficiency and reduced waiting times.