Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Frances Walker

Rochester,New York

Summary

I have been in the health field since I have been 18yrs old, doing different things that I love. I'm always on the look out to continue learning and evolve in other jobs. Very much team player , confident, reliable, always on time and able to take constructive criticism. I have a great attitude. Ambitious, career-focused anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Environmental Services Housekeeper

Strong Hospital
Rochester, New York
07.2021 - Current
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Documented and reported all necessary facility and building repairs observed.
  • Kept building entryway glass clean and polished for professional presentation.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Personal Care Aide

Elite Home Healthcare Services
439 Monroe Ave, NY
02.2020 - Current
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Documented vitals, behaviors and medications in client medical records.
  • Supervised daily activities and provided assistance to staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Assisted disabled clients to support independence and well-being.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Scheduled and accompanied clients to medical appointments.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Monitored and assisted residents through individual service plans.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
  • Monitored progress and documented patient health status changes to keep care team updated
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
  • Administered medication as directed by physician
  • Provided safe mobility support to help patients move around personal and public spaces
  • Determined specific needs and provided most appropriate level of services for patient well-being
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Documented residents' mental status, sleep and eating patterns in medical record books
  • Monitored and assisted residents through individual service plans
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Assisted patients with personal requirements for housekeeping and grooming assistance
  • Transported individuals to events and activities, medical appointments and shopping trips
  • Shopped for groceries regularly in order to keep house stocked with necessities
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Maintained clean, safe and well-organized patient environment
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
  • Assisted patients with self-administered medications
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Entertained, conversed and read aloud to keep patients mentally alert
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Remained alert to problems or health issues of clients and competently responded
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Assisted disabled clients to support independence and well-being
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Scheduled and accompanied clients to medical appointments
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
  • Supervised daily activities and provided assistance to staff
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
  • Ran errands for patients, did shopping, and picked up other necessities
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Used computers or write down to maintain records of services performed and apparent condition of patients

agency worker

Tes Staffing
Rochester, New York
11.2019 - 07.2021

Evaluated strengths and weaknesses of candidates through effective screening processes.

  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Help to get a job for people that are qualified for jobs that are looking for people

Customer Service Representative

Continuum Analytics Inc.
Austin, TX
10.2019 - 01.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Coordinated timely responses to online customer communication and researched complex issues
  • Reconciled cost of orders by selling loyalty clubs, offering promotions and correcting issues
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Wrote and proofed phone orders to reflect proper pricing and discounts
  • Entered customer data into company databases, including demographics and preferences
  • Assisted call-in customers with questions and orders
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Coordinated logistics and verified equipment shipment pricing and availability
  • Managed billing, service and account issues for customers
  • Reduced spending by negotiating beneficial deals to secure ideal rates
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Maintained 100% conversion rate on returning incoming calls into scheduled appointments
  • Developed client rapport by promptly processing requests and resolving financial discrepancies
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations
  • Increased customer satisfaction ratings by [Number]% by solving problems promptly and to customer expectations
  • Achieved long-term business objectives by analyzing customer feedback for process improvements
  • Negotiated with [Number] vendors to achieve optimal pricing, saving $[Amount] per [Timeframe]
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures
  • Maximized customer satisfaction by organizing [Product or Service] repairs, replacements and deliveries
  • Logged call information and solutions provided into [Software] database
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Increased client retention by managing supplier deliveries around client needs
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions
  • Exceeded [Number]% quality goal by carefully applying scripts and personal knowledge to address and correct problems
  • Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems
  • Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action]
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Explained charges, fees, terms of sales and service agreements to over 2000 customers daily
  • Educated customers on promotions to enhance sales
  • Answered average of 500 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Recommended and upsold new products, resulting in 89% increase in revenue
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Boosted sales revenue by skillfully promoting diverse options
  • Regularly exceeded daily sales and product add-on quotas
  • Cultivated customer loyalty, promoted repeat customers and improved sales

Nursing Assistant

Rochester Presbyterian Home
Rochester, NY
06.2010 - 08.2019
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information
  • Promoted good oral and personal hygiene by aiding dementia or alzheimers patients with shaving, bathing and teeth brushing
  • Cared for average of 30 patients per floor in 8hrs in facility, delivering high-quality, efficient support to meet all needs
  • Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
  • Participated in fun activities, including painting and walks with patients each to boost mood, improve overall memory and provide light entertainment
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
  • Employed mobility devices and walkers equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
  • Documented all care actions by completing records and logs
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve mandatory skills
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs
  • Identified and reported unsafe situations to [Job title] to maintain adherence to safety protocols
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Worked with peers, [Job title]s and [Job title]s in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
  • Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
  • Documented care actions by completing records and logs in medical software system
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues
  • Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
  • Administered medications or treatments such as catheterizations, suppositories, enemas and douches as directed by nurse or physician

Private Duty Caregiver

Nancy Hardgrove
Penfield, NY
11.2017 - 06.2019
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Developed rapport to create safe and trusting environment for care
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Administered medication as directed by physician
  • Supervised daily activities and provided assistance when needed
  • Maintained clean, safe and well-organized patient environment
  • Built strong relationships with clients to deliver emotional support and companionship
  • Maintained frequent supervision of residents unable to call for assistance
  • Determined specific needs and provided most appropriate level of services for patient well-being
  • Shopped for groceries regularly in order to keep house stocked with necessities
  • Conferred with family to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Transported 2 patients daily via wheelchair to and from rehabilitation and daily activities
  • Provided safe mobility support to help patients move around personal and public spaces
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Assisted patients with self-administered medications
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Kept close eye on client vital signs, administered medications and tracked
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures
  • Assisted patients with self-administered medications
  • Transported 2 patients daily via wheelchair to and from rehabilitation and daily activities
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.

Special Needs Bus Monitor

Monroe School Transportation
Rochester, NY
12.2006 - 06.2010
  • Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns
  • Offered timely and skilled emergency response to provide CPR or first aid
  • Filled out daily record sheets for every student and submitted to records office
  • Facilitated optimal seating arrangements to maintain compliance standards
  • Responded to questions and requests for information from children and parents
  • Worked with the customers to understand needs and provide service
  • Transported to customer location on time
  • Resolved problems, improved operations and provided exceptional client support
  • Developed team communications and information for meetings
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintained excellent attendance record, consistently arriving to work on time
  • Increased customer satisfaction by resolving any issues
  • Checked to make sure students boarded correct bus, particularly for younger children
  • Calmed unruly students during bus rides and helped prevent repeated disruptions
  • Taught and modeled safe bus riding practices to students
  • Completed thorough bus inspections before and after each trip
  • Maintained clean, tidy and obstruction-free bus interior
  • Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying
  • Accompanied driver throughout assigned routes on each school day
  • Discerned actual or potential relational problems and helped children solve disputes and learn to respect others
  • Helped load and unload disabled and non-ambulatory passengers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Improved operations through consistent hard work and dedication
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Served customers and followed outlined steps of service
  • Worked with parents and teachers to understand needs and provide excellent service

Nursing Assistant

Center For Disability Rights Inc.
Rochester, NY
02.2003 - 11.2006
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Obtained client medical history, including medication information, symptoms and allergies
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom
  • Worked with peers, staff and supervisors in 2 meetings to brainstorm new activities for patients and discuss ways to resolve issues

School Bus Monitor/ Special Needs Children

Monroe School Transportation
Rochester, NY
09.1999 - 07.2003
  • Communicated with bus drivers, contractors and schools regarding route changes
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route
  • Completed timely and detailed incident reports following [Company] guidelines for accurate recordkeeping
  • Worked with bus driver and to meet specialized needs of passengers
  • Worked with bus driver and [Job title] to meet specialized needs of passengers
  • Assisted juvenile passengers in crossing roadway safely
  • Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction
  • Assisted [Job title] with assignment of students to bus routes and prepared reports using [Software]
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport
  • Provided physical assistance, as needed, while loading and unloading passengers to promote safety and minimize delays at each route stop
  • Distributed completed school bus routes to bus contractors and appropriate schools
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Monitored entrances and exits to maintain safety and organized environments
  • Managed safety and security of all children under care
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
  • Consulted with families to discuss activities and behaviors of each child
  • Kept notes of behavior issues, food served and medications administered to children

Certified Nursing Assistant

Addeco Nursing Services
Rochester, NY
06.1998 - 10.2002
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Collaborated with [Number] hospice houses with positive and professional end-of-life patient care
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records
  • Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing
  • Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
  • Assisted patients in range-of-motion exercises through [Action] and [Action]
  • Documented patient symptoms, medical histories and current medications with [Software] and [Software]
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured
  • Provided direct personal patient observation, care and assistance to [Number] patients per shift in [Type] medical facility
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill]
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title]
  • Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
  • Worked with peers, [Job title]s and [Job title]s in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues
  • Obtained client medical history, including medication information, symptoms and allergies.

Hotel Housekeeper

Quality Inn
Rochester, NY
06.1994 - 04.1997
  • Emptied trash receptacles throughout day to maintain sanitary levels of all trash cans on premises
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores [Number]%
  • Reported damages, maintenance problems, safety issues and potential hazards to management
  • Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Worked on team of [Number] staff members to service [Number] [Type] rooms daily
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Offered deep cleaning expertise to clients in need of extra support for [Type] areas
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Picked up trash from parking lot and garden areas to keep those areas free of debris
  • Operated equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting
  • Operated power equipment tools such as backpack vacuums for up to 8 hours per shift

Grocery Clerk

Wegmans Food Supermarkets Inc.
Rochester, NY
05.1995 - 02.1997
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
  • Checked product shelves to review for proper price labels and handled price changes when requested by management
  • Stayed current on available products, store promotions and customer service policies to better shoppers
  • Assisted customers with price checking and finding requested items in store
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule
  • Removed trash, swept and mopped floors for professional appearance
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels
  • Recommended products to customers to drive sales
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
  • Assisted customers by finding items quickly to boost store satisfaction rates
  • Completed regular cycle counts and inventory audits
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products
  • Inspected floor displays, noted missing items and immediately replenished merchandise

Education

High School Diploma -

John Marshall High
Rochester, NY
1994

BBA - Certified Nursing Assistant

E.o.c.
14 Franklin Steet
09.1998

Medical Assistance Certicate - Medical Office Assistance

Stratford University
Falls Church, VA
06.2021

Skills

  • Customer Complaint Resolution
  • Custom order management
  • First Call resolution
  • Customer Relationship Management
  • Data Entry
  • Inbound Customer Service
  • Quality assurance
  • Professional telephone demeanor
  • Staff education and training
  • Strategic sales knowledge
  • Multi-line phone talent
  • Complaint resolution
  • Receiving support
  • Shipping procedures understanding
  • Sales expertise
  • Order fulfillment
  • Service standard compliance
  • Recordkeeping strengths
  • Window cleaning
  • Vacuuming and sweeping
  • Mopping and sweeping
  • Chemical handling
  • Hazardous chemical training
  • Residential cleaning
  • Dusting furniture
  • Commercial equipment operations

Accomplishments

  • Documented and resolved
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ServSafe
  • First Aid/CPR Certified

Timeline

Environmental Services Housekeeper

Strong Hospital
07.2021 - Current

Personal Care Aide

Elite Home Healthcare Services
02.2020 - Current

agency worker

Tes Staffing
11.2019 - 07.2021

Customer Service Representative

Continuum Analytics Inc.
10.2019 - 01.2020

Private Duty Caregiver

Nancy Hardgrove
11.2017 - 06.2019

Nursing Assistant

Rochester Presbyterian Home
06.2010 - 08.2019

Special Needs Bus Monitor

Monroe School Transportation
12.2006 - 06.2010

Nursing Assistant

Center For Disability Rights Inc.
02.2003 - 11.2006

School Bus Monitor/ Special Needs Children

Monroe School Transportation
09.1999 - 07.2003

Certified Nursing Assistant

Addeco Nursing Services
06.1998 - 10.2002

Grocery Clerk

Wegmans Food Supermarkets Inc.
05.1995 - 02.1997

Hotel Housekeeper

Quality Inn
06.1994 - 04.1997

High School Diploma -

John Marshall High

BBA - Certified Nursing Assistant

E.o.c.

Medical Assistance Certicate - Medical Office Assistance

Stratford University
Frances Walker