I have been in the health field since I have been 18yrs old, doing different things that I love. I'm always on the look out to continue learning and evolve in other jobs. Very much team player , confident, reliable, always on time and able to take constructive criticism. I have a great attitude. Ambitious, career-focused anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Strong Hospital
Rochester, New York
07.2021 - Current
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Operated power equipment tools such as backpack vacuums and floor sweepers.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Documented and reported all necessary facility and building repairs observed.
Kept building entryway glass clean and polished for professional presentation.
Worked on cleaning team to service hotels, offices and other commercial buildings.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Verified cleanliness and organization of storage areas and carts.
Disposed of trash and recyclables each day to avoid waste buildup.
Practiced established infection control methods to reduce risks to patients, families and medical staff.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Personal Care Aide
Elite Home Healthcare Services
439 Monroe Ave, NY
02.2020 - Current
Transported individuals to events and activities, medical appointments and shopping trips.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Remained alert to problems or health issues of clients and competently responded.
Ran errands for patients, did shopping, and picked up other necessities.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Entertained, conversed and read aloud to keep patients mentally alert.
Documented vitals, behaviors and medications in client medical records.
Supervised daily activities and provided assistance to staff.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Assisted disabled clients to support independence and well-being.
Helped clients manage money, pay bills and shop for groceries or personal items.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Scheduled and accompanied clients to medical appointments.
Shopped for groceries regularly in order to keep house stocked with necessities.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Monitored and assisted residents through individual service plans.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Documented residents' mental status, sleep and eating patterns in medical record books.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
Monitored progress and documented patient health status changes to keep care team updated
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
Administered medication as directed by physician
Provided safe mobility support to help patients move around personal and public spaces
Determined specific needs and provided most appropriate level of services for patient well-being
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Documented residents' mental status, sleep and eating patterns in medical record books
Monitored and assisted residents through individual service plans
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
Assisted patients with personal requirements for housekeeping and grooming assistance
Transported individuals to events and activities, medical appointments and shopping trips
Shopped for groceries regularly in order to keep house stocked with necessities
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
Maintained clean, safe and well-organized patient environment
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
Assisted patients with self-administered medications
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Helped clients manage money, pay bills and shop for groceries or personal items
Planned, prepared and served meals and snacks according to prescribed diets
Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Entertained, conversed and read aloud to keep patients mentally alert
Assisted clients with daily living needs to maintain self-esteem and general wellness
Remained alert to problems or health issues of clients and competently responded
Recognized and reported abnormalities or changes in patients' health status to case manager
Assisted disabled clients to support independence and well-being
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Scheduled and accompanied clients to medical appointments
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
Supervised daily activities and provided assistance to staff
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
Ran errands for patients, did shopping, and picked up other necessities
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Used computers or write down to maintain records of services performed and apparent condition of patients
agency worker
Tes Staffing
Rochester, New York
11.2019 - 07.2021
Evaluated strengths and weaknesses of candidates through effective screening processes.
Operated and maintained applicant tracking and candidate management systems.
Developed recruiting strategies to identify qualified candidates and build network.
Help to get a job for people that are qualified for jobs that are looking for people
Customer Service Representative
Continuum Analytics Inc.
Austin, TX
10.2019 - 01.2020
Maintained accurate and current customer account data with manual forms processing and digital information updates
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
Conferred with customers about concerns with products or services to resolve problems and drive sales
Coordinated timely responses to online customer communication and researched complex issues
Reconciled cost of orders by selling loyalty clubs, offering promotions and correcting issues
Used consultative sales approach to understand customer needs and recommend relevant offerings
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Wrote and proofed phone orders to reflect proper pricing and discounts
Entered customer data into company databases, including demographics and preferences
Assisted call-in customers with questions and orders
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Coordinated logistics and verified equipment shipment pricing and availability
Managed billing, service and account issues for customers
Reduced spending by negotiating beneficial deals to secure ideal rates
Responded to customer needs through competent customer service and prompt problem-solving
Maintained 100% conversion rate on returning incoming calls into scheduled appointments
Developed client rapport by promptly processing requests and resolving financial discrepancies
Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations
Increased customer satisfaction ratings by [Number]% by solving problems promptly and to customer expectations
Achieved long-term business objectives by analyzing customer feedback for process improvements
Negotiated with [Number] vendors to achieve optimal pricing, saving $[Amount] per [Timeframe]
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures
Maximized customer satisfaction by organizing [Product or Service] repairs, replacements and deliveries
Logged call information and solutions provided into [Software] database
Delivered superior client services, fostering strong rapport, retention and satisfaction
Increased client retention by managing supplier deliveries around client needs
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions
Exceeded [Number]% quality goal by carefully applying scripts and personal knowledge to address and correct problems
Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems
Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions
Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action]
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Explained charges, fees, terms of sales and service agreements to over 2000 customers daily
Educated customers on promotions to enhance sales
Answered average of 500 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Recommended and upsold new products, resulting in 89% increase in revenue
Offered advice and assistance to customers, paying attention to special needs or wants
Boosted sales revenue by skillfully promoting diverse options
Regularly exceeded daily sales and product add-on quotas
Cultivated customer loyalty, promoted repeat customers and improved sales
Nursing Assistant
Rochester Presbyterian Home
Rochester, NY
06.2010 - 08.2019
Supported ambulation and physical therapy needs by conducting planned exercise routines
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Obtained biological specimens for ordered tests and prepared for laboratory transport
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information
Promoted good oral and personal hygiene by aiding dementia or alzheimers patients with shaving, bathing and teeth brushing
Cared for average of 30 patients per floor in 8hrs in facility, delivering high-quality, efficient support to meet all needs
Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Participated in fun activities, including painting and walks with patients each to boost mood, improve overall memory and provide light entertainment
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
Employed mobility devices and walkers equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
Documented all care actions by completing records and logs
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve mandatory skills
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs
Identified and reported unsafe situations to [Job title] to maintain adherence to safety protocols
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Worked with peers, [Job title]s and [Job title]s in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds
Checked patient vitals such as temperature, blood pressure and blood sugar levels
Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
Documented care actions by completing records and logs in medical software system
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues
Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
Administered medications or treatments such as catheterizations, suppositories, enemas and douches as directed by nurse or physician
Private Duty Caregiver
Nancy Hardgrove
Penfield, NY
11.2017 - 06.2019
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
Worked to improve and enhance patient lives through effective and compassionate care
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Developed rapport to create safe and trusting environment for care
Assisted disabled clients in any way necessary to facilitate independence and well-being
Administered medication as directed by physician
Supervised daily activities and provided assistance when needed
Maintained clean, safe and well-organized patient environment
Built strong relationships with clients to deliver emotional support and companionship
Maintained frequent supervision of residents unable to call for assistance
Determined specific needs and provided most appropriate level of services for patient well-being
Shopped for groceries regularly in order to keep house stocked with necessities
Conferred with family to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
Helped clients manage money, pay bills and shop for groceries or personal items
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Transported 2 patients daily via wheelchair to and from rehabilitation and daily activities
Provided safe mobility support to help patients move around personal and public spaces
Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Assisted patients with self-administered medications
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Kept close eye on client vital signs, administered medications and tracked
Kept patients mentally alert by entertaining, conversing and reading aloud to patients
Recognized and reported abnormalities and/or changes in patients' health status to case manager
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Changed dressings, bandages and binders to maintain proper healing and sanitary measures
Assisted patients with self-administered medications
Transported 2 patients daily via wheelchair to and from rehabilitation and daily activities
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Special Needs Bus Monitor
Monroe School Transportation
Rochester, NY
12.2006 - 06.2010
Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns
Offered timely and skilled emergency response to provide CPR or first aid
Filled out daily record sheets for every student and submitted to records office
Facilitated optimal seating arrangements to maintain compliance standards
Responded to questions and requests for information from children and parents
Worked with the customers to understand needs and provide service
Transported to customer location on time
Resolved problems, improved operations and provided exceptional client support
Developed team communications and information for meetings
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintained excellent attendance record, consistently arriving to work on time
Increased customer satisfaction by resolving any issues
Checked to make sure students boarded correct bus, particularly for younger children
Calmed unruly students during bus rides and helped prevent repeated disruptions
Taught and modeled safe bus riding practices to students
Completed thorough bus inspections before and after each trip
Maintained clean, tidy and obstruction-free bus interior
Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying
Accompanied driver throughout assigned routes on each school day
Discerned actual or potential relational problems and helped children solve disputes and learn to respect others
Helped load and unload disabled and non-ambulatory passengers
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Improved operations through consistent hard work and dedication
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Served customers and followed outlined steps of service
Worked with parents and teachers to understand needs and provide excellent service
Nursing Assistant
Center For Disability Rights Inc.
Rochester, NY
02.2003 - 11.2006
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Obtained client medical history, including medication information, symptoms and allergies
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom
Worked with peers, staff and supervisors in 2 meetings to brainstorm new activities for patients and discuss ways to resolve issues
School Bus Monitor/ Special Needs Children
Monroe School Transportation
Rochester, NY
09.1999 - 07.2003
Communicated with bus drivers, contractors and schools regarding route changes
Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers
Maintained clean and sanitary bus by cleaning and removing trash at end of each route
Completed timely and detailed incident reports following [Company] guidelines for accurate recordkeeping
Worked with bus driver and to meet specialized needs of passengers
Worked with bus driver and [Job title] to meet specialized needs of passengers
Assisted juvenile passengers in crossing roadway safely
Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction
Assisted [Job title] with assignment of students to bus routes and prepared reports using [Software]
Supervised and assisted special-needs passengers, offering individual adult attention during transport
Provided physical assistance, as needed, while loading and unloading passengers to promote safety and minimize delays at each route stop
Distributed completed school bus routes to bus contractors and appropriate schools
Worked with children individually and in groups to teach social, communicative and problem-solving skills
Monitored entrances and exits to maintain safety and organized environments
Managed safety and security of all children under care
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
Consulted with families to discuss activities and behaviors of each child
Kept notes of behavior issues, food served and medications administered to children
Certified Nursing Assistant
Addeco Nursing Services
Rochester, NY
06.1998 - 10.2002
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Supported ambulation and physical therapy needs by conducting planned exercise routines
Obtained biological specimens for ordered tests and prepared for laboratory transport
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Collaborated with [Number] hospice houses with positive and professional end-of-life patient care
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records
Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing
Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
Assisted patients in range-of-motion exercises through [Action] and [Action]
Documented patient symptoms, medical histories and current medications with [Software] and [Software]
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured
Provided direct personal patient observation, care and assistance to [Number] patients per shift in [Type] medical facility
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill]
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients
Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title]
Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs
Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
Worked with peers, [Job title]s and [Job title]s in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues
Obtained client medical history, including medication information, symptoms and allergies.
Hotel Housekeeper
Quality Inn
Rochester, NY
06.1994 - 04.1997
Emptied trash receptacles throughout day to maintain sanitary levels of all trash cans on premises
Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home
Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms
Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness
Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores [Number]%
Reported damages, maintenance problems, safety issues and potential hazards to management
Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat
Engaged with guests on room requirements and amenities to promote overall satisfaction
Worked on team of [Number] staff members to service [Number] [Type] rooms daily
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Offered deep cleaning expertise to clients in need of extra support for [Type] areas
Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week
Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
Restocked room supplies such as facial tissues for personal touch with every job
Disposed of trash and recyclables each day to avoid waste buildup
Picked up trash from parking lot and garden areas to keep those areas free of debris
Operated equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents
Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting
Operated power equipment tools such as backpack vacuums for up to 8 hours per shift
Grocery Clerk
Wegmans Food Supermarkets Inc.
Rochester, NY
05.1995 - 02.1997
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
Checked product shelves to review for proper price labels and handled price changes when requested by management
Stayed current on available products, store promotions and customer service policies to better shoppers
Assisted customers with price checking and finding requested items in store
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles
Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives
Stayed current on available products, store promotions and customer service policies to better serve shoppers
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule
Removed trash, swept and mopped floors for professional appearance
Readied items for sales floor stocking by affixing tags and preparing shelf labels
Recommended products to customers to drive sales
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
Assisted customers by finding items quickly to boost store satisfaction rates
Completed regular cycle counts and inventory audits
Maintained current knowledge of shelf planograms and end cap plans to merchandise products
Inspected floor displays, noted missing items and immediately replenished merchandise
Education
High School Diploma -
John Marshall High
Rochester, NY
1994
BBA - Certified Nursing Assistant
E.o.c.
14 Franklin Steet
09.1998
Medical Assistance Certicate - Medical Office Assistance
Stratford University
Falls Church, VA
06.2021
Skills
Customer Complaint Resolution
Custom order management
First Call resolution
Customer Relationship Management
Data Entry
Inbound Customer Service
Quality assurance
Professional telephone demeanor
Staff education and training
Strategic sales knowledge
Multi-line phone talent
Complaint resolution
Receiving support
Shipping procedures understanding
Sales expertise
Order fulfillment
Service standard compliance
Recordkeeping strengths
Window cleaning
Vacuuming and sweeping
Mopping and sweeping
Chemical handling
Hazardous chemical training
Residential cleaning
Dusting furniture
Commercial equipment operations
Accomplishments
Documented and resolved
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ServSafe
First Aid/CPR Certified
Timeline
Environmental Services Housekeeper
Strong Hospital
07.2021 - Current
Personal Care Aide
Elite Home Healthcare Services
02.2020 - Current
agency worker
Tes Staffing
11.2019 - 07.2021
Customer Service Representative
Continuum Analytics Inc.
10.2019 - 01.2020
Private Duty Caregiver
Nancy Hardgrove
11.2017 - 06.2019
Nursing Assistant
Rochester Presbyterian Home
06.2010 - 08.2019
Special Needs Bus Monitor
Monroe School Transportation
12.2006 - 06.2010
Nursing Assistant
Center For Disability Rights Inc.
02.2003 - 11.2006
School Bus Monitor/ Special Needs Children
Monroe School Transportation
09.1999 - 07.2003
Certified Nursing Assistant
Addeco Nursing Services
06.1998 - 10.2002
Grocery Clerk
Wegmans Food Supermarkets Inc.
05.1995 - 02.1997
Hotel Housekeeper
Quality Inn
06.1994 - 04.1997
High School Diploma -
John Marshall High
BBA - Certified Nursing Assistant
E.o.c.
Medical Assistance Certicate - Medical Office Assistance