Frances Walker
Rochester,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Critical Care Unit Secretary
Rochester General Hospital
10.2022 - Current
- Streamlined administrative processes through effective use of software tools such as electronic health records, scheduling applications, and data management systems.
- Reduced errors in medication administration by accurately transcribing physician orders for proper pharmacy verification and dispensing procedures.
- Assisted nursing staff with patient admissions, transfers, and discharges for seamless transitions within the Critical Care Unit.
- Elevated quality of care provided by staying current on best practices in healthcare administration through participation in ongoing professional development opportunities.
- Promoted a safe working environment within the Critical Care Unit by adhering to infection control protocols and reporting any observed hazards.
- Coordinated essential resources such as equipment and supplies, ensuring optimal functionality of the Critical Care Unit at all times.
- Exhibited professionalism and adaptability in high-stress situations, effectively managing multiple tasks simultaneously while maintaining composure.
- Maximized productivity by skillfully prioritizing tasks according to urgency levels while maintaining attention to detail.
- Strengthened teamwork within the Critical Care Unit by actively participating in staff meetings and sharing relevant information with colleagues.
- Facilitated compliance with regulatory standards through meticulous maintenance of patient records and adherence to hospital policies.
- Improved communication between healthcare providers by promptly relaying essential updates on patient conditions.
- Maintained an organized environment within the Critical Care Unit through efficient filing and documentation practices.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported continuity of care by preparing comprehensive handoff reports for incoming shift workers during shift changes.
- Collaborated with interdisciplinary team members to optimize workflow processes and improve overall efficiency within the unit.
- Expedited response times to emergencies by coordinating rapid communication between physicians, nurses, and other healthcare professionals.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Health Care Aide
Elite Care Home Health
02.2020 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
- Reduced patient anxiety through effective communication and active listening skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Assisted in physical therapy sessions by guiding patients through exercises designed to improve mobility and strength.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with daily living activities, promoting independence and dignity.
- Encouraged healthy habits in patients through meal planning assistance and nutritional guidance.
- Developed strong rapport with patients and families, fostering trusting relationships for optimal care.
- Administered wound care according to physician instructions, preventing infection or complications.
- Increased mobility for patients through assistance with transfers, ambulation, and exercises prescribed by therapists.
- Provided emotional support to patients and families during difficult times, acting as a liaison between them and healthcare providers.
- Collaborated with interdisciplinary teams to develop customized care plans tailored to individual needs.
- Facilitated communication between patients and healthcare providers, advocating for their needs and preferences.
- Performed light housekeeping duties to maintain a clean, safe, and comfortable environment for the patient''s wellbeing.
- Reduced hospital readmission rates by providing thorough post-discharge follow-up care at home.
- Improved patient health outcomes by closely monitoring vitals and reporting changes to medical professionals.
- Supported patients in achieving personal goals related to health improvement or maintenance.
- Enhanced patient comfort by providing compassionate and attentive care in their homes.
- Educated patients on chronic disease management, empowering them to take control of their health.
- Managed medication schedules, ensuring proper administration and adherence to doctor''s orders.
- Maintained detailed documentation of patient progress, treatments provided, and any concerns or changes observed.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Implemented safety measures such as fall prevention strategies to ensure patient well-being at all times.
- Contributed to reduced caregiver stress by offering respite services when needed.
- Demonstrated commitment to ongoing professional development through attending workshops and trainings relevant to in-home healthcare.
- Oversaw appointment scheduling for medical visits or therapy sessions while also providing transportation assistance if necessary.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Trained new staff members on best practices for home health care.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Developed and implemented care plans for clients.
- Administered medications in accordance with doctor's instructions.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Developed individual care plans for clients based on specific needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Bathing Assistance
- Housekeeping tasks
- Patient Care
- Vital signs monitoring
- Grooming assistance
- Dressing assistance
- Patient Transfers
- Personal Hygiene Assistance
- Emotional Support
- Meal Preparation
- Diabetes management
- Mobility Assistance
- End of life care
- Compassionate Assistance
- Medical Equipment Operation
- Transportation Coordination
- Recreational Activities
- Nutrition Support
- Recording vital signs
- Behavioral support
- Housekeeping
- Mobility support
- Physical therapy support
- Medication Administration
- Patient Transport
- Bathing Support
- Chronic Disease Management
- Care Plan Adherence
- Care plan assessment
- Case Management
- Medical Charting
- Ambulation Assistance
- First aid and safety
- Client documentation
- Light Housekeeping
- Patient transportation
- Basic Housekeeping
- Personal Care Aide
- Home Care Aide (HCA)
- Electronic Medical Record Software
- Disability Support
- Dietary Requirements and Nutrition
- Personal Care Aide (PCA)
- Emergency Response
- CPR/AED
- Medical Terminology
- HIPAA Compliance
- Patient confidentiality
- Appointment Scheduling
- Data entry expertise
Education
GED -
John Marshall High School
Rochester, NY 09.1991 - 06.1995
Timeline
Critical Care Unit Secretary
Rochester General Hospital
10.2022 - Current
Health Care Aide
Elite Care Home Health
02.2020 - Current
GED -
John Marshall High School
09.1991 - 06.1995
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