Receptionist
H&r Block Tax Svc
01.2023 - 04.2023
- Greeted and assisted clients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed phone calls and appointments, optimizing scheduling for efficiency.
- Processed tax documents accurately, maintaining confidentiality and compliance with regulations.
- Utilized office software to manage client records and streamline administrative tasks.
- Collaborated with team members to improve workflow processes and enhance client service experience.
- Maintained organized filing systems for easy retrieval of client information and documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided support during peak seasons, adapting quickly to changing workloads and priorities.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.