Frances Wenzel
Jackson ,WY
Summary
Seasoned Dining Manager known for high productivity, positive work ethic, and efficient task completion. Possess specialized skills in staff training, customer service excellence, and inventory management. Excel in leadership, communication, and problem-solving to enhance dining experience and operational efficiency.
Overview
9
9
years of professional experience
Work History
Dining Manager
Mountain Sky Guest Ranch
Emigrant, MT
05.2022 - 10.2024
- Provided leadership, friendship, and mentoring to newly hired employees to support them in the work environment.
- Explained goals and expectations required of dining staff.
- Trained staff on dining room procedures, guest service techniques, and communication skills to promote positive experiences for the guests and staff.
- Ensured cleanliness in dining and serving areas for sanitation and proper setup.
- Supervised dining staff to maintain service levels and support guest needs.
- Expedited food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities, goals, and tasks.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bartender/Restaurant Hostess
Schwarzs Supper Club
New Holstein , WI
04.2016 - 04.2024
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Chilton High School
Chilton, WI01-2021
Skills
- Positive attitude and work ethic
- Guest relations
- Team management
- Event planning knowledge
- Leadership trained
- Staff training and development
- Restaurant Operations
Accomplishments
- Automated Logistic Specialist in the U.S Army National Guard. Attended Basic Training at Fort Sill, OK. Attended Advanced Individual Training at Fort Lee, VA.
References
References available upon request.
Timeline
Dining Manager
Mountain Sky Guest Ranch
05.2022 - 10.2024
Bartender/Restaurant Hostess
Schwarzs Supper Club
04.2016 - 04.2024
High School Diploma -
Chilton High School
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