Frances White
Batavia,OH
Summary
Results-driven benefits professional with proven track record in managing employee benefits programs. Skilled in strategic planning, policy implementation, and regulatory compliance. Strong focus on team collaboration and achieving measurable results. Adaptable, reliable, and ready to meet evolving needs of any organization.
Overview
9
9
years of professional experience
Work History
Team Lead, Varsity Tutors for Schools
Varsity Tutors
03.2021 - Current
- Experienced support and operations professional with a strong background in managing education-based service programs and leading cross-functional teams.
- Proven success in coordinating large-scale, school-sponsored initiatives by supporting families, educators, and service providers with timely and accurate information.
- Skilled in knowledge management, process development, and stakeholder support, with a focus on improving access to benefits and streamlining service delivery.
- Adept at managing internal training programs, conducting 1:1s, and developing clear documentation to enhance team performance and client satisfaction.
Store Manager
Solstice Sunglasses
05.2019 - 02.2021
- Results-driven and people-focused leader with a strong background in sales strategy, operations, and employee benefits management.
- Directed sales initiatives and exceeded performance goals through a client-centric leadership approach and staff empowerment.
- Collaborated with district-level partners to implement training programs and streamline operational efficiency.
- Demonstrated expertise in inventory control through thorough research, effective operations management, and exceptional customer service.
- Managed employee benefits including leave, time-off requests, furlough processes during COVID-19, and HR policy compliance.
- Oversaw daily operational functions including payroll management, staff scheduling, recruiting, and full-cycle hiring.
Assistant Store Manager
7 For All Mankind
04.2016 - 03.2019
- Dedicated and strategic retail leader with a strong track record of achieving sales targets by promoting a customer-centric environment and leading with innovative sales strategies.
- Fostered a collaborative, high-performing culture by mentoring and developing team members to improve user engagement and performance metrics.
- Oversaw daily operational functions including payroll management, staff scheduling, recruiting, and full-cycle hiring.
- Balanced employee development with operational efficiency to deliver exceptional in-store experiences and exceed business objectives.
Education
Bachelor's Degree - Marketing, Merchandising, and Retail Management
College of Southern Nevada
Las Vegas, NV06.2016
Skills
- 5 years of experience managing employee benefits programs, including health, retirement, wellness, and leave policies
- Knowledge of ERISA, ACA, FMLA, COBRA, HIPAA, and related compliance regulations
- Skilled in communicating benefits programs with clarity, empathy, and inclusivity through talent acquisition skillset
- Experience working with brokers and providers to evaluate and implement benefits offerings and program development
- Proficient in benefits data analysis and open enrollment processes
- Strong leadership, interpersonal, and team development skills
- Proficient in HRIS platforms (eg, ADP, Paylocity), Microsoft Office, and Mac systems
- Background in EdTech with a focus on employee engagement and operational efficiency
- Strong conflict resolution skills through empathy and understanding of policy and procedures
Languages
English
Native or Bilingual
Timeline
Team Lead, Varsity Tutors for Schools
Varsity Tutors
03.2021 - Current
Store Manager
Solstice Sunglasses
05.2019 - 02.2021
Assistant Store Manager
7 For All Mankind
04.2016 - 03.2019
Bachelor's Degree - Marketing, Merchandising, and Retail Management
College of Southern Nevada
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