Frances Wieber
Holbrook,NY
Summary
Proven to enhance client retention and satisfaction at Long Island Spay And Neuter through exceptional customer service and efficient front desk operations. An expert in document preparation and file management, coupled with strong verbal communication and problem-solving skills, Significant improved response times and facilitated seamless staff-client communication. Maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
Work History
Assistant/Reception
Long Island Spay And Neuter
2022.03 - Current
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Enhanced customer satisfaction by efficiently managing more then 100 incoming calls a day and directing them to appropriate departments.
- Improved response times by accurately taking messages for staff members who were unavailable or in meetings at the time of the call.
- Facilitated communication between staff members and clients, addressing concerns promptly and professionally.
Frannie's Daycare
Frances Wieber
2009.11 - 2021.06
- Owned and operated in home group daycare with 8 toddlers and infants and 4 school ages children
- Taught educational morning, afternoon and evening through play and art
- Elevated the daycare''s reputation for nutritious, quality meals by consistently delivering well-made dishes that appeal to children''s tastes.
- Upheld high levels of customer satisfaction by communicating effectively with parents regarding their children''s dietary preferences and concerns.
- Assisted in menu planning for varied, nutritious choices that catered to diverse tastes among the daycare population.
- Supported child development by incorporating educational elements into mealtime activities, such as teaching about healthy eating habits.
- Facilitated smooth operations during events at the daycare center, providing catering services for parties or other gatherings as needed.
- Contributed to positive mealtime experiences by fostering a welcoming and enjoyable atmosphere during lunch breaks.
Education
Associate of Arts - Science
Suffolk Community College
Brentwood, NY12.1998
High School Diploma -
East Islip High School
Islip Terrace NY06.1990
Skills
- Strong Organization
- Scheduling appointments
- File Management
- Telephone skills
- Customer/Client relations
- Data Entry
- Scheduling
- Administrative Support
- Multi-line telephone operation
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Team Collaboration
- Microsoft Office
Timeline
Assistant/Reception
Long Island Spay And Neuter
2022.03 - Current
Frannie's Daycare
Frances Wieber
2009.11 - 2021.06
Associate of Arts - Science
Suffolk Community College
High School Diploma -
East Islip High School
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