Frances Williams
Rantoul,IL
Summary
Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Regional Director of Operations
Gloria Jean's Coffee
02.2024 - Current
- Maintained compliance with industry regulations, minimizing risks associated with non-compliance issues.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
District Manager
Lacey's Place Gaming LLC
02.2019 - 02.2024
- Meet monthly NTI goals
- Supervised 11 locations to enforce high-quality standards of operation.
- Achieves desired results through effective leadership and appropriate influence while adhering to established policies and procedures
- Determine methods and course of action to achieve organizational goals through effective planning and efficient performance
- Adaptable to different cultures while effectively providing strong cultural standards
- Assessed ordering needs by being proactive in containing shrinkage control
- Coordinated with other district managers to actualize performance improvement strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Grew YOY sales 20% by consistently meeting and exceeding quotas.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Leader
Regis Corporation
06.2010 - 12.2018
- Ensure that all sales targets for the area are achieved by having strong budgets, and control of inventory
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Drove sales for 10 stores in district, generating over $25 million in annual volume as a District.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Reviewed financial documentation, reports and forecasts to make accurate and proactive operations decisions.
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
- Oversaw development of managers and sales strategies to maximize profits.
Education
Master of Science - science/Management /Human Resource
Kaplan University
Skills
- Organizational Analysis
- Strategic Planning
- Business Planning
- Policies and Procedures
- District Growth Management
- Leadership Skills
- Goals and performance
- Customer relationship management
- Multitasking and organization
- Sales expertise
- Goal setting
- Account servicing
- Relationship building
- Sales training
- Sales development
- Operations
- Product positioning
- Improvement planning
Certification
- Serve Safe Manager
- Basset Alcohol
Affiliations
- Member of Illinois Foster Parent Association
Additional Information
- Cosmetology
- FOID Card
- Conceal to Carry
Timeline
Regional Director of Operations
Gloria Jean's Coffee
02.2024 - Current
District Manager
Lacey's Place Gaming LLC
02.2019 - 02.2024
District Leader
Regis Corporation
06.2010 - 12.2018
Master of Science - science/Management /Human Resource
Kaplan University
Education
Chicago, IL
Contact
Rantoul, IL 61866
Education
Chicago, IL
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