Summary
Overview
Work History
Education
Skills
Timeline
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Frances Yang

Irvine,CA

Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Branch Manager

East West Bank
07.2019 - 05.2024
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained friendly and professional customer interactions.

Bank Branch Manager

Bank Of The West
09.2014 - 07.2019
  • Identified partnership opportunities and established favorable business connections.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Examined customer loan applications for loan approvals and denials.
  • Assessed employee performance and developed improvement plans.

Education

MBA - Business Administration And Management

City University of Seattle
Seattle, WA
06.1996

Skills

  • Bank security expert
  • Account Review
  • Customer Service
  • Business development expertise
  • Process Improvement
  • Client Relationship Management
  • Branch Operations Management
  • Relationship Building
  • Shift Scheduling
  • Interviewing and Hiring
  • Performance Reviews
  • Employee Development

Timeline

Branch Manager

East West Bank
07.2019 - 05.2024

Bank Branch Manager

Bank Of The West
09.2014 - 07.2019

MBA - Business Administration And Management

City University of Seattle
Frances Yang