Frances Yang
Irvine,CA
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proactive with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
11
11
years of professional experience
Work History
Branch Manager / First Voice President
New Omni Bank
Irvine, CA
06.2024 - Current
- Implemented staff training programs, enhancing team performance and service quality.
- Identified process inefficiencies through analysis of performance metrics.
- Fostered a customer-centric culture, resolving issues promptly to maintain high satisfaction levels.
Branch Manager / Assistant Vice President
East West Bank
Irvine, CA
07.2019 - 05.2024
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
Branch Manager / Assistant Voice President
Bank Of The West
Torrance, CA
09.2014 - 07.2019
- Identified partnership opportunities and established favorable business connections.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Assessed employee performance and developed improvement plans.
Education
MBA - Business Administration And Management
City University of Seattle
Seattle, WA06.1996
Skills
- Bank security expert
- Account Review
- Customer Service
- Business development expertise
- Process Improvement
- Client Relationship Management
- Branch Operations Management
- Relationship Building
- Shift Scheduling
- Interviewing and Hiring
- Performance Reviews
- Employee Development
Achievement & Recognition
. Inaugural Branch Launch Leader (2024) : Successfully established New Omni Bank’s Irvine Branch from inception to full operation.
. Top performing Branch Manager Award (2022) : Exceeded annual sales targets by 35% at East West Bank
. Regional Compliance Excellence Award (2021) : Maintained 100% audit readiness across all operations.
. Outstanding Leadership Award (2020) : Recognized for exceptional staff development and team engagement.
Professional Development
. Certificate Branch Management Training - East West Bank Leadership Academy (2022)
. Advance Sales & Relationship Strategy-American Bankers Association (2021)
. Mortgage Loan Originator - California MLO License (2015)
Timeline
Branch Manager / First Voice President
New Omni Bank
06.2024 - Current
Branch Manager / Assistant Vice President
East West Bank
07.2019 - 05.2024
Branch Manager / Assistant Voice President
Bank Of The West
09.2014 - 07.2019
MBA - Business Administration And Management
City University of Seattle