Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Open To Work

FRANCES YANG

Irvine,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Branch Manager / First Vice PresidentBranch Manager / Assistant Vice PresidentBranch Manager / Assistant Vice President

Work Type

Full Time

Location Preference

On-Site
Location: Irvine, CA, US
Open to relocation: Yes

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations.

Knowledgeable with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency.

Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Knowledgeable with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Branch Manager / First Vice President

New Omni Bank
Irvine, CA
06.2024 - Current
  • Successfully established and launched the Irvine branch as the inaugural branch manager overseeing branch operations, staffing, compliance, and market growth initiatives.
  • Lead branch operations while enhancing customer satisfaction, retention, and operational efficiency and to ensure compliance with regulatory standards and internal policies.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Analyzed financial data to identify trends, driving informed decision-making for branch growth.
  • Oversaw daily banking operations, ensuring efficiency in service delivery and customer satisfaction.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Implement strategic business development plans focused on commercial lending, relationship expansion, and high-value client acquisition.
  • Drive operational improvements through performance analysis and process optimization.
  • Developed and implemented strategic sales initiatives to enhance customer engagement and retention.

Branch Manager / Assistant Vice President

East West Bank
Irvine, CA
07.2019 - 05.2024
  • Managed branch operations and coached employees to achieve operational excellence and sales performance goals.
  • Established strong relationships with clients, addressing needs to improve satisfaction and loyalty.
  • Oversaw budgeting processes, managing resources effectively to achieve financial goals and projections.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Managed high-volume operational activities including VIP client transactions and outgoing wire processing.
  • Exceeded branch sales and service objectives through effective leadership and client engagement strategies.
  • Led branch operations, ensuring compliance with banking regulations and policies.
  • Developed and implemented strategic sales initiatives to enhance customer acquisition and retention.
  • Mentored and trained staff, fostering a collaborative team environment focused on performance excellence.

Branch Manager / Assistant Vice President

Bank of the West
Torrance, CA
09.2014 - 07.2019
  • Identified partnership opportunities and expanded community and business relationships to support branch growth.
  • Maintained strict compliance standards and confidentiality of client financial information.
  • Supported lending activities including loan application review and customer financial analysis.
  • Evaluated employee performance and implemented development plans to improve team productivity.
  • Built strong client relationships through consultative banking and exceptional customer service.
  • Analyzed financial reports to identify trends, optimize operational efficiency, and drive profitability.
  • Coordinated community outreach efforts to promote brand awareness and strengthen local engagement.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Led branch operations, ensuring compliance with banking regulations and policies.
  • Developed and implemented strategic sales initiatives to enhance customer acquisition and retention.
  • Mentored and trained staff, fostering a collaborative team environment focused on performance excellence.

Education

MBA - Business Administration & Management

City University of Seattle

Skills

  • Branch & Financial Center Management Commercial & Retail Banking
  • Relationship Management and Business Development
  • Strong team-builder
  • Team supervision
  • Operations & Compliance Client Retention Strategies
  • Team Leadership & Staff Development Cross-Functional Collaboration
  • Loan & Deposit Growth Customer Experience Excellence
  • Branch operations management
  • Customer service satisfaction
  • Relationship building and management
  • Excellent time management skills
  • Excellent work ethic

Accomplishments

  • Successfully launched New Omni Bank’s Irvine Branch from inception to full operation.
  • Recognized for outstanding leadership, team engagement, and operational excellence.
  • Exceeded annual sales goals and strengthened branch market penetration through relationship-focused strategies.
  • Maintained strong audit readiness and compliance standards across branch operations.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Repeatedly received recognition from superiors for excellence in service.
  • Resolved product issue through consumer testing.
  • Cross-functional collaboration.
  • Customers experience excellence.
  • Deposit and loan growth.

Certification

  • California Mortgage Loan Originator (MLO) License
  • East West Bank Leadership Academy — Branch Management Training
  • Advanced Sales & Relationship Strategy — American Bankers Association

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Branch Manager / First Vice President

New Omni Bank
06.2024 - Current

Branch Manager / Assistant Vice President

East West Bank
07.2019 - 05.2024

Branch Manager / Assistant Vice President

Bank of the West
09.2014 - 07.2019

MBA - Business Administration & Management

City University of Seattle