FRANCES ANN STONE CABAEL
Wahiawa,HI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
History of thriving in team-oriented environments. Hardworking and motivated Owner with 25 years of experience and record of success in Food/Hotel industry. Solid history balancing team performance, customer service targets and business objectives.
Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in 25 industry.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Manager/Product Owner
Frannys Hawaiian Fresh Fruit Ice Pops
Honolulu, HI
09.2015 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Manage product production and summarizing operational performance metrics.
- Ability to supervise, motivate and train employees
- Able to solve problems independently and effectively articulate and communicate information.
Sales Associate
Wongs Meat Market
Honolulu, HI
04.2003 - 04.2013
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Open Military accounts, Sam's Club, Costco and retail accounts.
- Travel for work- inter-island and America Samoa.
- Attended many Foodshows and Road shows.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Demo new products to retail stores.
Education
High School Diploma -
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI06-1978
Skills
- Marketing
- Financial Management
- Business Administration
- Workforce Management
- Performance Management
- Contract Management
- Business Development
- Expense Tracking
- Staff Development
- Operations Management
- Strategic Planning
- Cross-functional team management
- Cross-Functional Teamwork
- Performance Evaluations
- Salesforce Management
- Business Planning
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management (CRM)
- Schedule Preparation
- Time Management
- Verbal and written communication
- Product Management
- Budget Control
- Sales Techniques
- Process Improvement
- Schedule Management
- Project Planning
- Policy administration
- Cost Control
- Revenue Forecasting
- Customer Service
- Budget Management
- Human Resources Management
- Positive Attitude
- Problem Resolution
- MS Office
- Employee Coaching and Mentoring
- Excellent Communication
- Organizational Skills
- Hiring and Training
- Problem-solving abilities
- Customer Relationship Management
- Written Communication
- Schedule oversight
- Teamwork and Collaboration
- Training and Development
- Problem-solving aptitude
- Budget Administration
- Business Analysis and Reporting
Affiliations
- Enjoy painting ceramics
- Hula dancer, cooking and baking.
- Gardening, traveling and spending time with family.
Timeline
Manager/Product Owner
Frannys Hawaiian Fresh Fruit Ice Pops
09.2015 - Current
Sales Associate
Wongs Meat Market
04.2003 - 04.2013
High School Diploma -
Kapiolani Community College/University of HI Community Colleges
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