Frances Anne Maples
Receptionist
Tampa,FL
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 41 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Highly-qualified Receptionist proficient in telephone equipment, office settings, customer relations and conflict resolution. Knowledgeable about terminology and services to support and address customer inquiries and concerns.
Overview
41
41
years of professional experience
Work History
Senior Receptionist
Holland & Knight LLP
Tampa, FL
05.1980 - 03.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Webber International University
Babson Park, FL06.1972
Skills
- Time Management
- Appointment Setting
- Data Entry and Database Software
- Data Research and Analysis
- Telephone Etiquette
- Visitor and Customer Relations
- Calendar Management
- Computer Proficiency
- Delivery Coordination
Gardening, cooking, swimming, walking, golfing, boating
I grow orchids, and flowering plants, I am Italian and love Italian food but am challenged because I have celiac disease and must not use flour or anything with gluten. love swimming in our pool and walking the beach and collect shells. I do Shell art works.. Golf occasional with my husband and boating and fishing with friends.
Timeline
Senior Receptionist
Holland & Knight LLP
05.1980 - 03.2021
Associate of Science - Administrative Assistance And Secretarial Science
Webber International University
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