FRANCES BUTTS-JEFFREY
Brooklyn,NY
Summary
Adept at ensuring operational excellence and compliance, I leveraged critical thinking and leadership techniques to enhance safety protocols and efficiency. Skilled in conducting audits and managing projects, my strategies significantly improved compliance rates and operational readiness, showcasing a commitment to excellence and a proactive approach to problem-solving.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Safety & Security Coordinator
JFK Millennium Partners/ Vantage Group
New York
01.2023 - Current
- Ensure compliance with OSHA, FAA, and ICAO regulations, while regularly coordinating with the Canadian home office to align safety and security strategies
- Conduct compliance audits and oversee performance evaluations for security personnel, providing timely and constructive feedback to improve team performance
- Collaborate with senior management to develop, implement, and maintain safety and security policies and procedures, promoting a secure working environment
- Coordinate comprehensive safety and security programs, evaluate their effectiveness, and identify opportunities for improvement in emergency preparedness, accident prevention, and risk management
- Review and update current safety training programs, recommending enhancements to ensure alignment with industry standards and operational needs
- Monitor ongoing operations, halting activities that could pose risks to personnel or equipment
- Share environmental safety and risk management information across the organization to foster a culture of awareness and responsibility
- Prepare and manage departmental budget, ensuring cost-effective solutions in line with safety objectives
- Ensure adherence to federal, state, and local safety laws, regulations, codes, and rules
- Strong leadership and supervisory abilities, guiding teams to maintain strict adherence to safety and security protocols
- Extensive expertise in emergency preparedness and security protocols, ensuring readiness for a variety of scenarios
- Proficient in implementing OSHA standards and enhancing workplace safety
- Effective communicator with the ability to conduct comprehensive training programs for staff
REGULARTORY COMPLIANCE MANAGER
AMERICAN AIRLINES
04.2019 - 01.2023
- Reviews vendor contract, training dependability reports, financial controls and operational audits
- Conducts internal audits to ensure compliance of dangerous goods regulations, Reviews storage and handling procedures at all airport facilities
- Remains current with changing environmental laws on local, state, and Federal levels
- Reviews and monitors the progress of all Agents on HAZMAT, Dangerous Goods, OSHA and security training
- Investigates Irregularities from the Dangerous Goods
- Conducts baggage delivery and Cabin Dangerous Goods, Cabin Service quality checks
- Conducts Customer Experience Audits, GM Audits, Skycap, Catering, Fuel and Baggage Service, Security audits
- Liaison between internal and external auditors
EXECUTIVE ASSISTANT
AMERICAN AIRLINES
08.2018 - 04.2019
- Performs a wide range of office duties including coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing internal customers, handling mail, ordering and distributing office supplies, tracking birthdays/anniversaries
- Aids with preparation of management presentations and special projects
- Troubleshoots and escalates office technology issues, including telephone and copier machines Tracks and disseminates meal vouchers
- Assists in station event planning, coordination, and execution (i.e
- Do Crew, luncheons, holidays meals, recognition events)
TECH OPS ANALYST
JETBLUE
05.2018 - 08.2018
- Collected and digitized logbook data from mechanics using TRAXXS, ensuring accuracy and timely updates
- Efficiently forwarded completed logbooks to headquarters, maintaining seamless communication and data flow
- Managed maintenance records for a fleet of 60 aircraft, ensuring compliance with regulatory standards and operational readiness
- Collaborated with senior management to identify and implement strategies for improving operational efficiencies
RAMP MANAGER
AMERICAN AIRLINES
11.2016 - 12.2017
- Managing the movement and parking of aircraft on the ramp
- Liaising with ground crew to coordinate ramp activities
- Ensuring compliance with all safety regulations and procedures
- Overseeing the baggage handling team and other ground staff
- Coordinating with emergency response teams during incidents
IT ANALYST
SWISSPORT TRINIDAD
07.2016 - 11.2016
- Assist IT projects, such as system upgrades or new technology implementations
- Ensuring all IT operations comply with relevant regulations and standards
- Working on improving the efficiency of airport operations by analyzing current processes and identifying areas for improvement
- Measuring and analyzing the gaps between current performance and desired outcomes to develop strategies for improvement
- Assisting in the collection of data and implementing job roles and responsibilities, particularly for time and attendance systems
- Ensuring the airport station was ICAO (International Civil Aviation Organization) ready by adhering to policies and procedures
- Assisted in ensuring BA ICARGO program was successfully implemented at station within the required timeframes
ACCOUNTING ANALYST/CUSTOMER CARE MANAGER/NEW HIRE TRAINER
American Airlines
PORT OF SPAIN, TRINIDAD WEST INDIES
12.1992 - 06.2016
- Prepare training material, coordinate and instruct all new hires in the following areas: Customer Service Baggage Service Operations Reservations Ticketing Local
- Coded invoices and other records to maintain organized and accurate records
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Tracked income and expenses for business using accounting software
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports
Education
AIRPORT CERTIFIED EMPLOYEE -
AIRPORT SECURITY
01.2023
49CFR - Hazardous Materials Regulations
Department of Transportation
01.2022
Associates - BUSINESS ADMINSTRATION
UNIVERSITY OF THE WEST INDIES
ST AUGUSTINE, TRINIDAD WEST INDIES01.1993
High School Diploma - General Studies
SAN JUAN GOVERNMENT SECONDARY
SAN JUAN, TRINIDAD WEST INDIES06.1989
OSHA 10/30 HOUR - GENERAL INDUSTRY SAFETY AND HEALTH
OSHA
Skills
- Critical Thinking
- Compliance Reporting
- Document Review
- Privacy and Confidentiality
- Operations Management
- Leadership Techniques
- OSHA Regulations
- Microsoft Office Suite
- Relationship Management
- Project Management
- Conducting Audits
- Threat analysis
Certification
- OSHA 10/30 Hour General Industry Safety and Health, OSHA, 2022
- 49CFR Hazardous Materials Regulations, Department of Transportation, 2022
- Airport Certified Employee Airport Security, 2023
Timeline
Safety & Security Coordinator
JFK Millennium Partners/ Vantage Group
01.2023 - Current
REGULARTORY COMPLIANCE MANAGER
AMERICAN AIRLINES
04.2019 - 01.2023
EXECUTIVE ASSISTANT
AMERICAN AIRLINES
08.2018 - 04.2019
TECH OPS ANALYST
JETBLUE
05.2018 - 08.2018
RAMP MANAGER
AMERICAN AIRLINES
11.2016 - 12.2017
IT ANALYST
SWISSPORT TRINIDAD
07.2016 - 11.2016
ACCOUNTING ANALYST/CUSTOMER CARE MANAGER/NEW HIRE TRAINER
American Airlines
12.1992 - 06.2016
AIRPORT CERTIFIED EMPLOYEE -
AIRPORT SECURITY
49CFR - Hazardous Materials Regulations
Department of Transportation
Associates - BUSINESS ADMINSTRATION
UNIVERSITY OF THE WEST INDIES
High School Diploma - General Studies
SAN JUAN GOVERNMENT SECONDARY
OSHA 10/30 HOUR - GENERAL INDUSTRY SAFETY AND HEALTH
OSHA
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