Frances C. Deutsch
Harrisburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hospitality Team Member
Chick-fil-A
Harrisburg, PA
02.2023 - Current
- Collaborated with various team members to meet guests' requests.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Enforced provision of services in line with company standards.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Took orders, prepared meals, and collected payments.
- Completed closing procedures in the restaurant at the end of the day
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
Ride Operator
Hersheypark
Hershey, PA
05.2022 - Current
- Safely operate rides by being aware and observant
- Provide good customer service skills by greeting guests and answering questions about the company and attraction
- Direct guests at attractions by assisting with the loading and unloading of rides
- Maintain a safe and clean work environment
- Check the safety restraints of each ride to make sure they were in the correct position
- Enforce safety and attraction policies, including but not limited to enforcing height requirements and safety procedures of the attraction
- Clean rides and attractions to reduce spread of germs and bacteria.
- Apply internship skills in everyday work
Trainer/Server
Martys Pizza
Delafield, WI
07.2019 - 05.2022
- Supervised training to educate new employees on all aspects of serving and restaurant work.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Completed training forms for each new employee
- Taught servers to memorize menu items and how to answer questions about the menu.
- Trained and supervised multiple new hires to fulfill various roles.
- Supervised new hires with waiting tables and assisting guests.
- Increased customer satisfaction by resolving issues.
- Established friendly relationships with regular customers.
- Worked with a computer system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
- Completed opening and closing procedures
- Assigned closing jobs to other servers and made sure they were done in a satisfactory manner.
Education
Associates - English
Harrisburg Area Community College
Harrisburg, PA06.2025
High School Diploma -
Kettle Moraine High School
Wales, WI06.2021
Skills
- Teamwork
- Guest Services
- Customer Complaint Resolution
- Team Member Training
- New Employee Mentoring
- Service Prioritization
Timeline
Hospitality Team Member
Chick-fil-A
02.2023 - Current
Ride Operator
Hersheypark
05.2022 - Current
Trainer/Server
Martys Pizza
07.2019 - 05.2022
Associates - English
Harrisburg Area Community College
High School Diploma -
Kettle Moraine High School
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