Summary
Work History
Skills
Timeline
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Frances C McKnight

Magnolia,KY

Summary

Dynamic professional with a proven track record at Travel Centers of America, adept in enhancing customer satisfaction and streamlining operations. Skilled in plan-o-gram implementation and fostering team collaboration, I significantly improved sales through strategic merchandising. Known for exceptional attention to detail and adaptability, I excel in fast-paced environments, ensuring optimal product availability and presentation.

Work History

Merchandiser

Cart Solutions
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Facilitated training sessions for new merchandisers, improving team skills and performance.

Assistant Manager

Travele Centers of America
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Deli Team Lead

Travel Centers of America

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Space planning
  • Fixture placement
  • Plan-o-gram implementation
  • Brand presentations
  • Adaptability and flexibility
  • Attention to detail

Timeline

Merchandiser

Cart Solutions

Assistant Manager

Travele Centers of America

Deli Team Lead

Travel Centers of America

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Frances C McKnight