Francesca Agati

Catering Server/Restaurant Server

The Copperkey , Schaffer, Patina, Thyme, and More

08.2017 - Current

Provided friendly, courteous service to create memorable moments for guests.
Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Enhanced guest experience by providing exceptional service during catered events.
Utilized proper food handling techniques to establish safety and quality of food served.
Supported the creation of memorable experiences for guests by delivering exceptional service at VIP events, corporate events, and private parties.
Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
Set up tables and chairs based on event requirements.
Adhered to all health and safety regulations while serving food and beverages.
Carried out professional service, including tray pass retaining polite and friendly approach at all times.
Provided professional beverage service, including wine selection guidance and pairing recommendations.
Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Arranged linens and table settings according to seating plan and event theme.
Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
Assisted customers in selecting menu items, answering questions and providing general information.
Greeted new customers, discussed specials, and took drink orders.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

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